Operations | Monitoring | ITSM | DevOps | Cloud

How Small Law Firms Can Compete With Large Firms Using the Right Software

How Small Law Firms Can Compete With Large Firms Using the Right Software

Jun 17, 2026 By OpsMatters In OpsMatters
Small law firms lose clients to larger competitors every day - not because they lack talent, but because they look harder to work with. Slow responses, billing confusion, missing documents, unanswered emails. None of these are talent problems. They are operational problems, and nearly all of them are fixable with the right legal practice management software.
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resolve

8 IT Infrastructure Automation Use Cases to Prioritize

Jun 16, 2026 By Zack Austin In Resolve
IT infrastructure automation sounds simple enough on the surface, right? You take repetitive infrastructure work, turn it into automated workflows, and give engineers more time for higher-value problems. This may seem easy, but in practice, it gets more interesting. Modern IT environments are spread across cloud platforms, legacy systems, identity tools, ITSM platforms, monitoring systems, network devices, and business-critical applications.
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puppet

AI Found 18 OpenSSL Vulnerabilities. Now Your Team Has to Patch Them.

Jun 12, 2026 By Puppet In Puppet
On June 9, 2026, the OpenSSL project released patches covering 18 vulnerabilities across its supported releases. The headline flaw, CVE-2026-45447, is rated high severity and has the potential for remote code execution. Not too long ago, a security advisory with 18 vulnerabilities would have been routine. Microsoft’s Patch Tuesday provided a predictable cycle, and organizations operated with the expectation of a meaningful remediation window. That model is under pressure.
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What Is Enterprise Service Management (ESM)? Explained

Jun 10, 2026 By Resolve In Resolve
Enterprise service management (ESM) applies the proven model of IT service management, catalogs, workflows, self-service, and SLAs, to the whole business: HR, facilities, finance, and more. Here is what it is and how it works. What is enterprise service management, and how is it different from ITSM? In this explainer we define ESM, show how it works across departments, clarify how it builds on IT service management, and cover the mistake most teams make: copying IT ticket forms instead of orchestrating work across teams.
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How Teams Work Faster with Puppet AI

Jun 10, 2026 By Perforce Puppet In Puppet
Can AI actually improve infrastructure operations? Without sacrificing control? In this webinar, see how teams use Puppet AI to understand infrastructure with natural language, reduce operational effort, and move from insight to action faster—all within trusted automation workflows. Watch a live demo of detecting and mitigating a real-world vulnerability, and learn how context-aware AI helps teams scale safely with built-in governance.
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When the Market Never Sleeps: Why Crypto Traders Are Turning to Bots

When the Market Never Sleeps: Why Crypto Traders Are Turning to Bots

Jun 10, 2026 By OpsMatters In OpsMatters
How many profitable trades happened while you were asleep last night? Crypto runs 24 hours a day, 7 days a week - and that creates a problem discipline alone can't fix. There's no closing bell like the NYSE or London Stock Exchange. Bitcoin doesn't pause for weekends. Ethereum doesn't take holidays. Step away from your screen for a few hours and a 3% swing can come and go without you ever knowing.
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puppet

Policy as Code Tools & Examples to Make Better Infrastructure Easier, Anywhere

Jun 9, 2026 By Puppet In Puppet
You’re scaling your IT infrastructure so you can do more — deploying across clouds and data center, adding servers, coding like crazy. Great! But how do you keep it all from falling apart? Policy as code is an approach to managing IT that strategically leverages infrastructure as code (IaC) and compliance as code to manage consistent policies across complex IT environments. Sounds perfect, right?
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resolve

Agentic AI Governance: 5 Controls Enterprises Need for Safe Automation

Jun 9, 2026 By Derek Pascarella In Resolve
The promise of agentic AI is dead simple to understand. Instead of waiting for a human to draft every instruction, an AI agent can interpret a goal, take action, and work across systems until the task is done. For IT teams, that motion sounds like the next logical phase of automation. That promise is real... but it’s also where the risk starts. Traditional automation followed instructions. Agentic AI, by contrast, pursues outcomes. That difference turns the entire governance model on its head.
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