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Automation

Automatically Update URL Blocklists in Zscaler Using Torq

Blocking access to certain URLs is a simple, effective strategy for protecting users and the network. But, in a world where new and increasingly sophisticated scams seem to appear almost weekly, the task of maintaining that list can become overly burdensome when performed manually. Torq offers a number of ways to automate URL blocklist management, reducing manual effort and speeding up response to new threats.

How Automation and AI are Transforming Service Desks in 2022?

To modernize how organizations do business worldwide, they are adopting AI along with digital technologies. By doing so, companies strive to enhance productivity and efficiency and innovate new customer and employee experiences that will improve competitiveness. Organizations and their leaders must adopt a transformational and holistic mindset to succeed. They need a digital transformation that solves customer experience for multiple service queries.

How to Automatically Suspend Inactive Accounts Using Torq

Contractors, freelancers, and other temporary workers have become essential parts of the modern enterprise. For IT and security teams, these individuals present unique challenges compared to full-time workers—and potential risks. The ‘offboarding’ process for these contractors is often less formal than bringing them on. Meaning, many just stop using their entitlements and accounts without actually closing them. These dormant accounts can pose serious risks to the organization.

Puppet and Government: Maintaining compliance in complex hybrid cloud environments

This blog is the third in a four-part series about how Puppet can help government agencies meet compliance and security requirements. Read the second post here. Government agency IT departments know that migrating applications to the cloud can improve efficiency, increase visibility, and reduce costs. They also recognize the value in keeping some operation resources on-premises.

Change in behavior: multiple cf-execd processes

Recently we introduced new feature where you can trigger agent runs and report collection from the Mission Portal UI. This required our daemon cf-execd to behave a bit differently when periodic agent runs occur. Previously the daemon would create a new thread in which to run cf-agent, capture output, wait for completion and move on. We changed the behavior so that the daemon forks itself and then fork/execs cf-agent as before, with the forked cf-execd processing agent run output.

CFEngine Build System version 2

A while back we released version 2 of cfbs, and even though we release versions of this tool quite frequently, without announcing it on the blog, we thought this was a good opportunity to talk a bit about the tool, what’s new and our direction with it in the future. The reason why we called this the “2.0” release is that we are trying to follow semantic versioning, and there were some big new features in the release which could be considered breaking changes.

Improved Design Interface. Less Code. Runbook Studio 5.0 Makes Runbook Automation a Cinch

Kelverion Runbook Studio V5.0 makes it even easier for organizations to automate IT service desk requests and reduce IT burden. In its fifth iteration, The Runbook Studio has undergone a significant design overhaul. The Studio’s technical capabilities have always been exceptional and now it has a user interface to match. On top of that, this version takes Kelverion’s low code/no-code design environment to the next level.