Operations | Monitoring | ITSM | DevOps | Cloud

Automation

Sponsored Post

Performance Benchmarking as Part of your CI/CD Pipeline

Continuous Integration and Continuous Delivery (CI/CD) is perhaps best represented by the infinity symbol. It is something that is constantly ongoing, new integrations are rolled out while not interrupting the flow of information that is already running, as to stop systems in order to update them can be costly and inefficient. In order to ensure that you can successfully implement the latest builds into your system, it is important to know how well they will run alongside the components that are already installed and where there may be bottlenecks.

What's New: Automation Actions in the PagerDuty Application for Zendesk

The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.

How to Change the Puppetdb Port in Puppet Enterprise

Occasionally in Puppet Enterprise, you may need to change the port PuppetDB consumes, for instance, if another service requires port 8081. While we in Puppet Support recommend that you change the port for the other service. If you can’t do that, Follow this Video and the attached Knowledge base article for a guide on changing the port.

How Chatbot Automation Benefits Security Teams

When you hear the term “chatbot,” your mind may at first turn to things like robotic customer support services on retail websites – a relatively mundane use case for chatbots, and one that is probably hard to get excited about if you’re a security engineer. But, the fact is that chatbots can do much more than provide customer support.

How intelligent Automation helps in simplifying the customer service experience?

When running a business, the most crucial aspect for any entrepreneur or organization is to provide an exceptional customer experience (CX) and grow the business efficiently. Not only designing the best product or services but also a lot of things that an organization needs to take care of for delivering quality CX. In today’s digital world, customer retention is as necessary as customer acquisition, and organizations are working towards this path.

Sleep through the night with self-healing infrastructure

What is self-healing infrastructure and why do you need it? The first part is easy; it’s exactly what the name implies. It’s a methodology for creating automation that allows systems to identify and repair errors and misconfigurations without any human action. The “why” is a little more complex, but, like self-healing infrastructure, is well worth the effort.

Processes, forks and executions - part 2

This is the second blog post in a short series about processes on UNIX-like systems. It is a followup to the previous post which focused on basic definitions, creation of processes and relations between them. This time we analyze the semantics of two closely related system calls that play major roles in process creation and program execution.