Operations | Monitoring | ITSM | DevOps | Cloud

Let’s not mince words; there’s a special place in hell for the password reset ticket. It’s the most boring, most avoidable, and arguably the most expensive waste of time on your service desk. And yet, in 2025, most enterprises still treat password resets like it’s 2005. They route them through manual queues, bury IT teams, and frustrate users who just want to log back in. Even when the password reset is finally resolved, nobody comes away from the experience feeling like a winner.

Infrastructure automation is evolving… and so is Puppet! While Puppet has long been known for its strength in Day 2 operations through agent-based desired state configuration, Puppet also extends across Day 0 and Day 1 tasks. With Puppet Edge, you can target network devices alongside your existing infrastructure, enabling your teams to manage more scenarios, more devices, and more workflows. All from a single platform.

When you hear "enterprise process automation software," your mind might jump to IT workflows or yelling “agent” into the void of an AI phone tree. But the reality is that this software is not just for IT, and neither is the Zero Ticket vision it enables. If your business has ever struggled with clunky internal handoffs, repetitive requests, or delays caused by manual approvals and triage, you’re dealing with the same inefficiencies that Zero Ticket IT is built to eliminate.

Datadog Workflow Automation can automate processes and reduce the amount of time spent on time-consuming, repetitive tasks. You can trigger these workflows in real time by tying them to alerts, dashboards, Slack messages, and other signals.

SquaredUp's existing notifications fire when monitors change state. With Notification API, you control the trigger. Send dashboards on a schedule, before meetings, or on-demand through chat commands. In this step-by-step guide, you’ll learn how to automate sending SquaredUp dashboards to Slack. I’ll use Power Automate as the example, but the same approach works with other automation tools such as Zapier, Make, n8n, or even a custom script, as long as it can send an HTTP request.