A leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations, and carrier partners across the U.S. wanted to become more powerful, using automation, as to better understand the customer impact of bad weather and proactively improve their customer experience.

All business eyes seem to be focused on the current challenges of an unsteady economic environment, and organizational leaders are working to figure out the best plan to overcome them. Leaders have their own collection of key initiatives as no two companies are the same. Most commonly; however, they want to double capacity and productivity, cut costs, enhance customer experiences, and future-proof their organizations.

President Casey Murray of the Southwest Airlines Pilot Association in February 2023 made it very clear that the airline’s outdated technology had failed miserably during the winter storm of 2022. And that the IT and “infrastructure from the 1990s” allowed the wild weather to destroy travel plans for thousands of Southwest passengers, keeping them from spending the holidays with family, friends, and loved ones.

Operational efficiency is as critical within the IT and engineering teams as any other part of the business. Automating repetitive tasks and reducing escalations within and to these teams is of immense value. While automation saves time and boosts productivity, the complexity of developing automation can be a limiting factor and bottleneck. Generative AI is a paradigm shift here, in that it brings consumer-style simplicity to assisting in the development of enterprise-grade automation.

Are business outcomes, with the potential to make or break an organization’s future, becoming more important than they’ve ever been before? It sure seems that way. Embarking on the journey of business growth despite a treacherous path of challenges, all departments are biting at the bit for stability, solid strategies, and a reliable plan for what’s ahead.