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At ServiceNow, we define analytics as using data to make better, faster decisions to run the company. We use analytics to not only spotlight every corner of our operations, but we also to spark growth, by giving our employees data-driven decision-making capabilities. That means they can take action every single day by using data and digital workflows. In order to drive data-driven decisions, we created a user-centric analytics program based on five major elements, which are listed below. 1.
Automation has evolved from being a management consultant’s go-to-advice to being a central part of every organization’s strategic plan. The biggest misconception about automation is that it is exercised in areas where the company wants to reduce human capital. Contradictorily, automation standardizes mundane processes and frees employees to focus on more value-producing activities that require their unique skills and knowledge.
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Accenture and ServiceNow’s new partnership accelerates digital transformation and time to value for customers. Today’s business environment demands digitization. Specifically, digital workflows that transform how employees work, how customers receive service, and how work, well, flows. That’s because in the COVID-19 era, organizations are under pressure to innovate faster, reduce costs, improve productivity, and meet their customers’ needs.
Our customers often stress the phenomenal power that comes from the integration of Nexthink and ServiceNow. Bernardo Ramos, for example, former Director of IT for Arkema, saw their integration as a way of getting real-time information on all their workstations automatically and without effort. “With ServiceNow I had the feeling of having something the best of its class,” he told us, shortly before his retirement earlier this year.