‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.

Businesses often undermine the significance of delivering superior customer experience — the driving force which influences the decision of over 90% of American consumers. Unless you simplify your customer support mechanism, you may not be able to deliver a superior customer experience. So, you need to evaluate whether your customers getting exactly what they need.

At ServiceNow, ITSM is like a favorite sports car we’ve tuned and optimized over the years into a precision machine that can keep pace with the speed of technological and business innovation. But to keep ITSM operating at its full potential requires constant maintenance, modifications, and grit. More recently, we’ve realized that ensuring continued ITSM performance requires automation and developing enterprise solution connections.

Technology can help streamline your business operations. One of the principal goals of any enterprise despite its size is to be more and more efficient in marketing its particular services or products. Efficiency can be enhanced in several ways if you have started to feel like your company is on the edge of spreading chaos. But, managing a business in a proper way is difficult and you might be unaware of where to commence to start restoring order.

The past year has emphasized the importance of digital experience, especially in service delivery. For organizations forced to adopt flexible remote work policies, the IT help desk has been instrumental in business continuity. If end users in your organization are still struggling to find the necessary resources to support their technology, or if IT is still adjusting to the influx of tickets and requests, it may be time to evaluate the foundation of your strategy.

Agility within agency information systems is critical in times of rapid change and crisis. Interoperability and transparency are essential to federal agencies’ ability to deliver services which can change to meet fast moving adoption of new business process and policy change.

As we enter the new year of 2021, tune in to hear from ServiceNow leaders and learn about new ways to unlock innovation at work to manage change with instant agility, with this month’s two-part blog series. NATS and ServiceNow best practices: AIOps-driven automation drives faster resolution Enterprise organizations rely on intelligent monitoring of their growing digital service footprint for visibility.

2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brought on by the COVID-19 pandemic and many organizations quickly responded to help meet evolving employee needs.