Operations | Monitoring | ITSM | DevOps | Cloud

Paste a Slack Bug Report into an AI SRE Agent: AURA Finds the Cause

A coworker says checkout is broken and nothing else. That is the whole prompt. AURA reads the live logs and comes back with the payment service. Normally a message like this is the start of guessing at a service and opening dashboards until something looks wrong. Here it is the entire input: no service named, no error string, no time range.

Upgrade headaches? Extended Agent Support gives you breathing room #sysadmin #security #devops

The RHEL 7 agent deadline is here. Are you covered? Puppet Agent support for RHEL 7 is expiring soon—here is how to keep your systems secure. With RHEL 7 EOL approaching in August 2026, upgrading business-critical systems can be a massive headache. This overview explains how Puppet Extended Agent Support provides continued coverage for your legacy environments. Subscribe for more infrastructure management tips and leave a comment if you are planning a migration.

If they can turn it off, you don't own it - The AI kill switch problem

If someone else can turn it off, you don't own it. And most organisations haven't fully reckoned with what that means for their AI strategy. Civo Product Director Russ Smith draws a direct line from the Broadcom/VMware licensing shock to the Anthropic model restrictions, two different industries, same structural problem. When a vendor can change the rules overnight, businesses that built their strategy around that vendor are left with uncertainty and no clear next step.

Designing exceptions that developers won't route around

Every dependency security program needs a way to handle packages that have a valid business reason to stay in use despite a CVE or license issue. Ideal exception processes give developers full context upfront, including safer alternatives, then route real requests to a security team that weighs the risk profile and logs who requested it, who approved it, and for how long. Get the friction wrong in either direction and the process fails: too much and developers route around it, too little and it becomes the default path.

Claude Code + Harness | Software Delivery for the Agent Era

Claude Code changes how fast software gets written. Harness changes whether you can trust what shipped. In this video, watch how autonomous AI agents handle end-to-end bug fixing, security remediation, and deployment verification—all within an automated Harness pipeline. From reading a ticket to running canary deployments and self-healing broken manifests, see how engineering teams can deliver software faster without sacrificing quality or security.

Best IT Orchestration Tools for ITSM: 5 Platforms Compared

What are the best IT orchestration tools for ITSM? Compare Resolve, ServiceNow, PagerDuty, BigPanda, and Splunk ITSI across workflow automation, governance, integrations, alert correlation, incident response, and enterprise scalability. In this video, you’ll learn: These platforms are not identical. Resolve focuses on orchestrating workflows across systems. ServiceNow centers automation around ticketing and CMDB governance. PagerDuty specializes in incident response. BigPanda focuses on event correlation and triage, while Splunk ITSI provides service intelligence and event analytics.