High productivity. Low turnover. Satisfied workers. Less stress. A larger talent pool. Fewer office expenses. ADA compliance. And better work-life balance. When you list the benefits of remote work, there’s a lot to love – for both businesses and the people they employ – which is a huge reason why more and more companies are starting to embrace a remote workforce.

I’ve recently co-founded a startup, and after working so long in more mature enterprises with diverse toolchains, it was actually massively educational to return to first steps and figure out what our critical needs were, balanced with essentially zero budget. As we’ve grown and raised money, we’ve graduated in some areas to other tools, but I wanted to share what we felt were the absolute can’t-live-without-tools for a team building SaaS software.

A lot will happen over the next 1,000 years, and the codebase for the Mattermost open source project will be along for the entire ride. On July 8, GitHub successfully deposited 21 terabytes of open source repository data in the Arctic World Archive, a (very) long-term storage facility located on the Svalbard archipelago in Norway near the North Pole.

As part of our re-affirmed commitment to customers, Ivanti formed an Independent Business Unit that consists of a dedicated set of Ivanti products and services with the single purpose of pleasing its customers by providing long term value. This new unit’s development is driven by our customers’ feedback and requirements. We are pleased to announce our most recent release for Ivanti Service Desk 2018.3 - update 14!

Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Using the power of FireHydrant Runbooks, a Zoom meeting can be added with fully customizable titles and agendas based on your incident details. Let’s dive into how it works.

It’s been more than a year-and-a-half since we started using Cypress for our automated functional testing, and it has been well worth the investment. Cypress has now become an essential part of our process to automate regression testing, which helps us ship new releases faster, with increased quality.

The Internet has enabled a level of collaboration like never before in history. With just a few mouse clicks, you can see other people on the other side of the world and work with them remotely on whatever you want. Remote work is becoming new normal in many organizations. Managing teams remotely sometimes even in different time zones, with poor communication, monitoring becomes complex, and team misalignment is paramount.

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting to VPN. And maybe it’s a drive-by at the coffee machine or Slack message to a “tech-savvy” coworker.

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.