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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Integrating Prometheus AlertManager with PagerDuty in Calico

In the fast-paced world of Kubernetes, guaranteeing optimal performance and reliability of underlying infrastructure is crucial, such as container and Kubernetes networking. One key aspect of achieving this is by effectively managing alerts and notifications. This blog post emphasizes the significance of configuring alerts in a Kubernetes environment, particularly for Calico Enterprise and Cloud, which provides Kubernetes workload networking, security, and observability.

Start Monitoring Third-Party Outages in Opsgenie

In today's digital world, we rely a lot on third-party services. These services are great because they help us grow, be more flexible, and work more efficiently. However, they also make things more complicated and risky. If a service we depend on stops working, it can cause big problems. To deal with this, we're excited to introduce a new feature that connects Opsgenie with IsDown.

Balancing Innovation and Reliability: A Guide for SRE Teams

In today's rapidly evolving technological landscape, striking a balance between innovation and reliability is a constant challenge for Site Reliability Engineering (SRE) teams. On one hand, businesses and customers crave the constant stream of new features and functionalities that fuel progress. On the other hand, ensuring system stability, minimal downtime, and optimal performance remains paramount for user experience and business continuity.

Elevate Your IT Outage Experience : Avoid The "Are You Down Chaos".

In today's digital age, IT outages can throw your operations into chaos, leaving you and your team scrambling to determine if you're down. Don't let the "Are You Down Chaos" disrupt your workflow! 🔗 In this video, we explore effective strategies to elevate your IT outage experience and steer clear of the confusion. Learn from real-world experiences as we share stories of how others successfully navigated through the turbulence of IT downtime.

Joe's Triumph with an Alert Fatigue Solution

In the fast-paced world of operations management, every alert bears weight, and Joe’s team found themselves caught in a relentless stream of notifications. The challenge they faced was alert fatigue – a persistent obstacle that blurred the lines between critical incidents and routine matters. As the head of operations, Joe navigated through this influx of alerts, ranging from urgent server issues demanding immediate attention to routine notifications like a failed login.

Best Practices For Building A Resilient On-Call Framework

Whether a business is small scale, medium-sized, or a large enterprise, downtime issues can affect any organization as no business is exempt from experiencing downtime. However, the swifter the acknowledgment of an issue, the quicker the response, resulting in a reduced impact on business. An effective On-Call framework not only aids in prompt issue resolution but also plays a vital role in minimizing the overall downtime impact on business operations.
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The 6 Best Incident Management Software in 2024

When the siren blares and your IT infrastructure is under siege, panic can be your worst enemy. In the heat of these digital battles, robust incident management software becomes your indispensable weapon. Forget fumbling through spreadsheets and frantic Slack threads - you need a clear-headed commander-in-chief, a champion of incident response who orchestrates your team to victory.