Operations | Monitoring | ITSM | DevOps | Cloud

Heartbeat behind the metrics | Muraleedharan on support, scale, and seeing the product in the wild

What does observability look like when you’re responsible for customers at scale? In this episode of Heartbeat Behind the Metrics, Muraleedharan Sadhasivam, Head of Customer Success, talks about his 15-year journey at ManageEngine and the perspective you only get from being close to customers every day. He shares why custom dashboards matter so much, and why AppLogs is a feature he wishes more users explored to complete the MELT story. From querying logs to turning them into alerts and dashboards, he explains how real insights start when data is brought together.

Track cyber security with Reports in Digital Risk Analyzer

Discover how Site24x7’s Digital Risk Analyzer Reports help you instantly uncover vulnerabilities and assess multi-domain risks. In this quick walkthrough, learn how to view domain health, generate detailed or consolidated reports, schedule automated delivery, and share PDF insights with your team. Perfect for IT admins, DevOps, MSPs, and business leaders who want fast, actionable visibility into their cybersecurity posture.

Silent Failure in Production ML: Why the Most Dangerous Model Bugs don't Throw Errors

You’ve done it. Your machine learning model is live in production. It’s serving predictions, powering features, and quietly doing its job. Dashboards are green. There are no errors in the logs. Nothing appears broken. And yet, something is wrong. Predictions are getting less reliable. Users are waiting a little longer for responses. Conversion rates are slipping. Trust is eroding, but no alert fires, no system crashes, and no one knows there’s a problem until the damage has been done.

Agentic AI in DevOps: The Architect's Guide to Autonomous Infrastructure | Harness Blog

For the last decade, the holy grail of DevOps has been Automation. We spent years writing Bash scripts to move files, Terraform to provision servers, and Ansible to configure them. And for a while, it felt like magic. But any seasoned engineer knows the dirty secret of automation: it is brittle. Automation is deterministic. It only does exactly what you tell it to do. It has no brain. It cannot reason.

6 Underused Git Commands That Solve Real Developer Problems

Most developers spend hours each week wrestling with Git. Not because they’re bad at their jobs, but because Git doesn’t actively teach you its most powerful features. At GitKon 2025, our Senior Product Marketing Manager Jonathan Silva revealed 6 underused Git commands that solve the workflow problems developers face every day: botched rebases, lost commits, and merge conflict chaos. These aren’t advanced techniques.

How to Avoid the SharePoint Preservation Hold Library PHL Storage Trap

Most executives assume that moving to Microsoft 365 simplifies cost control. Storage is “in the cloud”, usage is elastic, and governance is handled through policy. In reality, many organisations face a very different experience. They invest heavily in retention policies to meet legal and regulatory requirements, yet their SharePoint storage costs continue to rise year after year, even after large cleanup programs.

Zero crashes, zero compromises: inside the HAProxy security audit

An in-depth look at the recent audit by Almond ITSEF, validating HAProxy’s architectural resilience and defining the shared responsibility of secure configuration. Trust is the currency of the modern web. When you are the engine behind the world’s most demanding applications, "trust" isn't a marketing slogan—it’s an engineering requirement.

Reference architecture: The blueprint for safe and scalable autonomy in SRE and DevOps

Everyone wants autonomous incident response. Most teams are building it wrong. ‍ The ultimate goal of autonomy in SRE and DevOps is the capacity of a system to not only detect incidents but to resolve them independently through intelligent self-regulation. However, true autonomy isn't born from automating random, isolated tasks. It requires a stable foundation: a Reference Architecture.