Heartbeat behind the metrics | Muraleedharan on support, scale, and seeing the product in the wild

What does observability look like when you’re responsible for customers at scale?

In this episode of Heartbeat Behind the Metrics, Muraleedharan Sadhasivam, Head of Customer Success, talks about his 15-year journey at ManageEngine and the perspective you only get from being close to customers every day.
He shares why custom dashboards matter so much, and why AppLogs is a feature he wishes more users explored to complete the MELT story. From querying logs to turning them into alerts and dashboards, he explains how real insights start when data is brought together.

Muralee also reflects on launching the enterprise and premium support programs that quietly improved customer success behind the scenes.

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