How to Set Up Actually Useful SLOs | Introduction to SLOs | Grafana Labs
Service Level Objectives (SLOs) should be more than just numbers on a dashboard—they should help your team deliver real value to your users. In this video, Jake Swiss from Grafana Labs walks you through three simple steps to create SLOs that align with business goals and drive better decision-making. Step 1: Understand What Really Matters – Align SLOs with customer expectations Step 2: Define Clear, Measurable Targets – Use RED metrics (Rate, Errors, Duration) to track meaningful performance Step 3: Continuously Iterate & Fine-Tune – Adjust SLOs based on historical data and team feedback.