Operations | Monitoring | ITSM | DevOps | Cloud

More Power for .NET Developers: New Releases Across dotConnect and Entity Developer

We are excited to announce a new wave of updates across our.NET data connectivity and ORM product portfolio, delivering enhanced security, broader platform support, modern SQL Server compatibility, AI-ready capabilities, and productivity improvements for.NET developers.

Hybrid cloud management: 6 challenges IT teams need to solve in 2026

In 2026, a hybrid cloud is no longer something organizations are working toward; it's already where they are. According to Forrester's The State Of Cloud Series 2026, the vast majority of enterprises across major markets, including the United States, India, Australia and New Zealand, Canada, and the Asia-Pacific region, are running some form of a hybrid cloud, combining public cloud platforms with private infrastructure, colocation data centers, and sovereign cloud providers.

Microsoft Took 8 Months to Fix This Copilot Vulnerability

Microsoft finally patched a critical Copilot vulnerability nearly eight months after researchers first disclosed it — and the way the attack worked raises some unsettling questions about AI memory. The vulnerability chained together multiple flaws that could allow a malicious prompt hidden inside a webpage to be pulled into Copilot simply by asking it to summarize the page. From there, the attack could potentially access connected data from services like Gmail, Google Drive, and Google Calendar and exfiltrate that information using Copilot’s own capabilities. But the most concerning part may have been persistence.

Help Desk Software for Schools: Managing IT Support Across Campuses

How many support requests reach school IT staff each week without ever becoming a ticket? A teacher stops a technician in the corridor about a projector that will not connect. An office administrator sends a direct email about a locked account, and a student tells the librarian their laptop stopped charging during second period. Help desk software for schools collects those requests into one queue, routes them by site and category, and keeps a record of what was done.

Agent vs Agentless Monitoring and How to Decide What Goes Where

Why does half the infrastructure end up returning no monitoring data? The standard plan is to install collection software on everything, which moves quickly across servers and stops dead at the first device running closed firmware. Storage arrays, firewalls, and switches will never accept an install, and the rollout stalls there. That plan usually gets set once for the whole environment, with a single collection model applied to hardware it was never suited for.

The Customer Left Months Ago. Renewal Data of Technology Distribution Channels Just Haven't Caught Up.

Most technology distribution leaders can show stable renewal performance. That number rarely tells the full retention story. According to Forrester, current customers account for 61% of B2B revenue through renewal and expansion. Retention is a revenue-protection issue, not a dashboard metric reviewed after the quarter closes. Beneath those numbers, a quieter problem builds across the channel ecosystem.

AI cost calculator: estimate your total spend

An AI cost calculator for the whole wallet adds four lanes: seats and subscriptions, API and token usage, cloud AI services, and GPU infrastructure. Average 2026 totals run $25 per employee per month at light adoption, $100 to $150 at active adoption, and $300 or more at AI-heavy companies. Getting to your number takes four lane subtotals and three corrections.

GPT-6 Astra pricing: What OpenAI's new flagship costs in 2026

GPT-6 Astra is OpenAI's flagship reasoning model, released September 3, 2026. It costs $10 per million input tokens and $50 per million output tokens on the standard API tier, with cached input at $1 and cache writes at $12.50. That is 2.5 times GPT-5.6 Sol's promotional rate and matches Anthropic's Fable 5.1 on both headline numbers. Batch and Flex halve those rates, Fast mode doubles them, and any prompt past 272K input tokens reprices the entire request.

How to Cut SIEM Ingest by 90% Without Losing Detection Coverage

Every SOC team knows the trade-off. Send everything to the SIEM platform and pay for it. Or filter aggressively and risk missing something. Filter lists are written once, during onboarding. Detection content keeps moving after that. Smart Engine, the new core of the VirtualMetric DataStream pipeline, takes the guesswork out of that decision. It reduces SIEM ingest using your registered detection rules. An event that no registered detection could match is dropped.

Incident Chat and Virtual War Rooms: How to Improve Incident Response

How do you keep incident communication organized during a critical incident? Effective incident response requires more than getting an alert to the right person. Once responders are engaged, they need a shared place to exchange information, coordinate actions, and track decisions. A dedicated incident chat – or virtual incident war room – keeps that collaboration tied directly to the incident instead of scattering it across email, Microsoft Teams, Slack, text messages, and phone calls.