Groups Overview Tab - xMatters Support
The Group Overview tab in xMatters gives you an at-a-glance view of a group’s details. You can use this page to view and edit a group’s key information.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The Cultural Shift to Modern IT Operations
In the world of always-on services, many organizations have taken the path to modernize their IT operations to provide greater agility, lower cost, and most importantly, to deliver frictionless digital customer experiences. Is your DevOps team deploying more frequently than operations can support? Are you struggling to keep up with the maintenance issues associated with aging software? Modernizing your IT operations can be the key to overcoming these complexities.
Managing Groups - xMatters Support
Groups in xMatters enable you to notify a set of users, devices, dynamic teams, and other groups as a single recipient. Organizing users into groups allows you to create on-call schedules, define escalations, and set shift rotations to notify only members actively on duty.
User Performance Reports in xMatters - xMatters Support
The user performance report in xMatters gives you detailed statistics on how users have responded to notifications. The report can be used to gain insights into how well xMatters is being adopted in an organization.
User Roles in xMatters - xMatters Support
Join Chris Patch, xMatters’ Senior eLearning Specialist, as he explains roles in xMatters. Roles control your xMatters priviledges, including the features you can access and how you can engage with other rules. They also control whether you can send notifications, manage other users, configure xMatters and more.
6 Signs Your Incident Response Steps Are Working
Although IT incidents have always been a concern, the increase in customer-facing technology adds the cost of a bad customer experience to the cost of responding to and remediating an incident. While in a perfect world, you’d be able to prevent incidents from happening in the first place, the reality is they do happen and more often than most of us would like to admit.
Supervised Users in xMatters - xMatters Support
Join Chris Patch, xMatters’ Senior eLearning Specialist, as he explains the Supervised Users tab in xMatters. Supervisors can modify and delete the passwords for users they supervise. Is a supervisor creates or invtes a new user to xMatters, they automatically become their supervisor.
Supervisors in xMatters - xMatters Support
Join Chris Patch, xMatters’ Senior eLearning Specialist, as he outlines the privileges of supervisors in xMatters. Supervisors can modify the user profile of any user they supervise, as well as can view their groups, change their login details, and sign out of the mobile app on their behalf if their account has been compromised.
Who Should Be On Your Incident Response Team?
When an incident strikes, an organization’s reputation and revenue, as well as customer trust are at stake. Assembling an effective incident response team is critical to minimizing the incident’s impact. But what exactly is an incident response team? Who should be a part of the team and what are their responsibilities? Successful incident responses require a team with a diverse set of problem-solving and communication skills.
Managing Users in xMatters - xMatters Support
Join Chris Patch, xMatters’ Senior eLearning Specialist, as he teaches you how to manage users in xMatters, including view and searching for users as well as inviting new users into your instance.