Today’s organizations are managing increasingly complex IT ecosystems and pressured to deliver on innovation—all while trying to maintain service performance and reliability to keep up with the always-on digital economy. With IT complexity growing exponentially, incidents have become a common, if not day-to-day struggle for many businesses. Incident management is the process or method that modern organizations use to prepare for and respond to service disruptions.

Incidents can have a massive impact on your operations, negatively affecting customers, employees, and stakeholders. Preparing in advance is the best way to restore normal service operations as quickly as possible.

With only a few days left of 2021, we all know what that means: making New Year’s resolutions. While some love the tradition of laying out their goals for the coming 12 months, others loathe it with a passion. And with approximately 80% of people failing to achieve their resolutions, it’s easy to see why there’s so much resentment towards this common habit. At xMatters, we plan to—and often do—beat those odds.

With Christmas only a few days away, we’d like to do a round-up of something extra festive that we’ve been sharing on social media: The 12 days of Tip-Mas with xMatters! Each day offers the “gift” of a top tip, a resource, or fun fact about xMatters. So go ahead — sing along to get into the holiday spirit!

Many organizations are experiencing the need to modernize their IT systems to keep pace in an increasingly digital world. Adopting DevOps helps companies implement and initialize the modernization processes. At xMatters, our path to IT modernization has included implementing DevOps, but we have done it a little differently to ensure we are using agile processes.