Operations | Monitoring | ITSM | DevOps | Cloud

Since we were first parachuted into distributed work in 2020, most companies have now adopted a sustained hybrid workplace. According to a recent Gallup survey, there’s no reason to expect this to change anytime soon. Meanwhile, the last couple of years have simultaneously seen an explosion in the use of SaaS. In fact, 2020 was the first year in which the cloud market became larger than the non-cloud market, and SaaS was the leading cause of this.

Watch our on-demand webinars about moving forward the digital experience conversation from monitoring to observability and learn how to implement a total experience observability strategy.

We at Catchpoint are always striving to help our customers improve their products’ user experience, because, as we believe that “the experience is the point.” With a motto like that, you can bet we take the usability and effectiveness of our own platform very seriously, and are constantly striving to deliver a world-class user experience in the Catchpoint Portal. With that in mind, we have spent the better part of the last few years redesigning Catchpoint Portal from the ground up.

Today marks the start of a new chapter at Catchpoint, as we launch our digital experience observability platform. In this post, I’ll share with you some of the wider contextual factors driving this launch, as well as how the continuous evolution of our platform supports a massive market need.

For some time now, people have understood the importance of early warning systems, whether for detecting earthquakes and tsunamis, military defense, or business and financial crises. Why should service providers, especially those delivering software as a service (SaaS,) be any different? In a world where time is money and minutes mean millions, it is vital for organizations to keep a very close eye on the supply and delivery chain of their service to their end users, both business and consumer.