Operations | Monitoring | ITSM | DevOps | Cloud

At Catchpoint, we release new features approximately seven times annually. Catchpoint’s previous release, Andante, includes a variety of updates and new features, including a powerful new smartboard redesigned to be more intuitive and help our users find solutions faster, additional metrics to strengthen our unique RUM solution, and the ability to generate alerts for workforce experience based on issues your Digital Experience Score identifies.

For the past 25 years, I’ve been monitoring networks, applications, services, basically anything digital on a quest to understand “when is it safe to cross the road”! We all know, just blindly crossing a road is EXTREMELY dangerous!

On July 8 of 2022, the Canadian telecom company Rogers Communications suffered a major outage that impacted most of Canada for almost two days. This wasn’t completely unprecedented (they’d had an outage in 2021 that impacted their wireless servers for several hours) but the breadth and severity of this one is going to end up costing them far, far more than it seems at first glance.

Recently, I was talking to Catchpoint’s High School Summer Interns about what software engineering is all about. They’re spending a week at a time with various Catchpoint departments, and last week was with the Catchpoint Technology Group.

Happy System Administrator’s Day! July 29th is the day we thank and honor all the hard-working system administrators (and network administrators, network engineers, IT helpdesk staff – basically anyone who helps keep the networks up and running) for all their hard work. You’ve spent the last year fixing problems, onboarding users, integrating new systems and keeping the entire world connected.

Digital transformation has been foundational to any forward-looking business and organizational strategy for many years, but never more so than today. In the digital era, centering an innovative approach to technology at the heart of your business is essential to credibility, impact, growth and efficiency. However, ensuring readiness to adapt to future market, customer or employee needs demands continuous effort and re-appraisal.

DEJ's 2022 IT performance management study shines a light on the 24 areas impacting IT teams today. The pain points giving IT teams sleepless nights are all here – the war for talent, managing complexity, data management and analytics at scale, for example. As you delve deeper, however, a pattern begins to emerge – it all comes down to business outcomes.

Did you, along with billions of others around the world, snag some deals yesterday at the start of Amazon’s Prime Day 2022? It's no secret that July 12-13th marks Amazon’s two-day online shopping event. There are no hard stats yet on this year's numbers, but according to Influencer Marketing Hub, the world’s largest online retailer generated record sales of about $11.2 billion during their 2021 Prime Day, a 7.6% increase from 2020.