Operations | Monitoring | ITSM | DevOps | Cloud

Catchpoint

Bridging the IT-business comms gap comes down to this one word: Ask

A highlight of the SRE Report is the insightful analysis based on the organizational ranks of respondents. The 2023 installment exposed significant misalignment between practitioners and management in several key areas, including the benefits of AIOps, the challenge of tool sprawl, and attitudes towards blamelessness. While the 2024 SRE Report showed a rare consensus on the importance of monitoring external endpoints, it uncovered yet more ongoing differences. Let’s dive in.

Avoid Observability Failure

The public Internet is now a core component of every company’s digital architecture. Given its nature as a shared resource, the Internet is also the biggest variable in digital experience today. Therefore, application performance management solutions, which typically monitor application transactions and the cloud infrastructure that applications reside upon, can only offer IT operations teams a partial view of the overall health and performance of digital services. IT organizations must modernize their observability toolsets with Internet Performance Monitoring solutions.

A Gulf Tale: Navigating the Potholes of Customer Experience in the Digital Era

How should we define technological progress in the digital era? Is it merely the proliferation of gadgets and gizmos, or does it lie in the seamlessness of our digital encounters? Recently, I moved to Dubai, the Gulf Cooperation Council’s (GCC) major trading hub and a city celebrated as the “City of the Future.” But does Dubai’s technological innovation extend to the resilience of its digital service vendors?

How to Achieve Agility With Stability

In the fast-paced world of modern software development, the demand for innovation is relentless. CI/CD promises many benefits, including agility, team productivity and satisfaction. Doing CI/CD “the right way” though, can feel overwhelming. If your team is pushing code through the CI/CD pipeline more and more often, how do you know that it works? In other words, how do you balance innovation with reliability?

The Power of Synthetic Data to Drive Accurate AI and Data Models

We live in a data-rich world - every click, swipe, like, share, and purchase online generates data points companies use to optimize offerings. However, even vast real-world data has limitations in developing robust artificial intelligence (AI) and data models, particularly with regard to AIOps (Artificial Intelligence for IT Operations). Enter synthetic data.

2024 SRE Report Insights: The Critical Role of Third-Party Monitoring in SRE

The 2024 SRE Report highlights a pivotal shift in how organizations approach the reliability and monitoring of their services, especially those that extend beyond their direct control. According to the report, 64% of organizations now recognize the importance of monitoring productivity or experience-disrupting endpoints, even beyond their physical control.

Traceroute InSession: A traceroute tool for modern networks

This is a follow-up to our previously published post announcing Traceroute InSession, where we provided extensive technical details about how it works. In this series, we explore the challenges InSession addresses within modern networks and compare it to other traceroute variants. At Catchpoint, we pride ourselves on being traceroute experts. Why? We’ve run over 15 billion traceroutes over the last 15 years and more than 3 billion in 2023 alone!

How to Propagate OpenTelemetry Trace Headers Over AWS Kinesis: Part 2

In the first article of our series, we explored the importance of trace headers and the complexities involved in their propagation. Now, we shift from theory to practice. This second installment will take you through a hands-on baseline scenario and our initial strategy of propagating the OpenTelemetry trace context in AWS Kinesis by using the PartitionKey parameter.

How to Propagate OpenTelemetry Trace Headers Over AWS Kinesis: Part 1

Welcome to our series on navigating the complexities of trace header propagation with OpenTelemetry in AWS Kinesis. In this 3-part exploration, we'll dive into the critical role of trace headers in distributed systems, discuss the unique challenges presented by AWS Kinesis, and explore innovative solutions that keep your data tracking robust and consistent.