The ability to detect and alert performance issues quickly is key to reducing the Mean Time to Resolve (MTTR). Proactive monitoring will catch incidents early on but triggering the right alerts and notifying the relevant incident management team is just as critical. Enterprises rely on multiple disparate tools to monitor different systems so there is a lot of data and noise generated which can render incident management inefficient.
Catchpoint has always embraced new technologies and ideas. We offer a powerful monitoring platform with advanced features such as tracking digital performance from across the globe, capturing analytical data and the ability to get notified across various channels. With all these inbuilt features in hand, Catchpoint encourages its customers to build new monitors and integration that consumes monitoring data that are tailored to specific use cases.
For today’s tech tip, we’re going to focus on our Endpoint Monitoring Client and two specific use cases: Wi-Fi and application health. With so much of the workforce working remotely, Endpoint Monitoring is an essential tool to help smooth the transition. According to recent research from Gartner, nearly half of US employees will continue to work remotely for at least some of the time post-pandemic.
The whole internet spins across different domains but when we talk about the backbone suite of every organization, MS Office 365, is for sure, one of the biggest contenders. Just like the recent Century Link/Lumen outage, we witnessed another major outage, this time Microsoft O365. This month might as well be considered a bad month for the internet, as we have seen a lot of daily used consumer services getting impacted like Reddit, Pinterest, Google Services, etc.
When something as ubiquitous as Google goes down, there is a lot of online frenzy with users tweeting and searching for updates on the issue. That’s exactly what we witnessed today between 9/24/2020 17:59:44 PST to 9/24/2020 18:23:20 PST. Multiple Google services like Mail, Drive, Meet, Hangouts experienced downtime. Frustrated users took to Twitter to report the outage and the tweets were captured by Websee. Users trying to access Google services got a 502 error screen.
Box is a leader in Cloud Content Management, providing users easy access to their information and a secure platform to share and collaborate. Box delivers its cloud-based product via web applications, integrations with partner solutions such as Microsoft Office 365 and G Suite, and publicly exposed and supported APIs that enable customers and partners to integrate Box into their systems. As with any SaaS application, performance, reliability, and availability are critical to the business.
Last week, Catchpoint was one of the sponsors of Splunk’s half-day DevOps & Observability Best Practices event. It was a jampacked conference that examined what observability is, its key drivers, and how observability and monitoring exist “like two peas in a pod”, perfect compliments to one another in enabling enterprise to better understand overall systems behavior and health.
Last month, Catchpoint’s CEO, Mehdi Daoudi, took part in episode 3 of the MIT Sloan CIO Digital Learning Series focused on the post-pandemic workplace and customer experience. Episode 4, which took place over Zoom on Wednesday, September 9th, picked up where last month left off with a candid discussion between business leaders, consultants and MIT academics about the ongoing challenges enterprise is experiencing due to COVID-19 and how business leaders and others are handling them.
Monitoring plays a critical part in the success of any business that relies on its digital services. Businesses want to understand the end-user experience, which enables or hinders good end-user experience, and how it relates to their business revenue. It plays a crucial role in answering some critical questions. Interestingly, our recent 2020 CIO Survey results highlight how the monitoring approach adopted by top/bottom tier organisations impact the overall business metrics.
