Operations | Monitoring | ITSM | DevOps | Cloud

For a lot of Nexthink’s technical professionals, 2020 has been one of the most challenging and rewarding periods of their professional lives. Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could, working closely to leverage their existing investment, as well as developing and distributing tailored services for those that needed them.

After working in enterprise IT for over 20 years, I’ve come to the realization that most departments suffer from the same underlying contradiction. By nature, we IT professionals are a logic-seeking, detail-oriented bunch. Much of our work can take months, if not years, of meticulous planning and research. We find comfort in gazing upon complex, multi-colored scrum boards and searching for answers to problems that any sane person would avoid.

Most business verticals are now digitized. Consumers prefer online shopping, rather than going to a store. Within a few clicks, you can purchase any item of your choice and get it delivered to your doorstep. One of the key reasons for online businesses gaining popularity is their time-saving nature. So, the main goal of any website should be to deliver the best end-user experience.

The move to a more hybrid and distributed application architecture has pushed cloud providers to offer higher availability. Availability has become the key differentiator among competitors. The focus on offering higher and higher availability comes at the cost of other vital performance factors such as service reliability. This blog discusses some of the important takeaways from our recent on-demand webcast on improving service reliability.

The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they approach shadow IT. Their aim is often near-sighted because their tools hold them back.

I have good, bad, and good news for you. Let’s start with the first good news: After three months of uncertainty, several countries are starting to reopen their economies and plan their way out of the pandemic. It appears there is finally some light at the end of the tunnel.