Operations | Monitoring | ITSM | DevOps | Cloud

Our ‘Through the Crisis’ series shares customers’ IT challenges and successes from the COVID-19 quarantine and remote work surge. Here, Jelmer Berendsen (Enablement Lead, Digital Workplace, ABN AMRO) explains how ABN AMRO’s companywide Engage surveys came to be of as much interest to board members as they were to the Digital Workplace team.

Our Through the Crisis series shares customers’ IT challenges and successes from the COVID-19 crisis. Here, in our second instalment from ABN AMRO, Daan Tuijnman (Product Owner, Digital Workplace, ABN AMRO) details a number of Nexthink-facilitated use cases that helped their employees enjoy a superior remote work experience throughout the quarantine.

Alerts are one of the main reasons why we monitor. Having a robust Alerting Tool can ensure proactive notification of issues and allows for quick access to the data required to troubleshoot the issue(s). This video provides insight into the Catchpoint Alert Monitoring solution, showing you what to do after the Alert along with some very helpful links to make sure you've configured your Alerts so they provide the information you need.

Not all synthetic monitoring solutions are created equal. A truly proactive synthetic monitoring platform runs tests from the networks and locations where end users are located, and emulates the same path that the end users take to access websites and applications. Synthetic tests that are run from cloud providers miss many critical issues that affect the customer experience, and often lead to a painfully slow troubleshooting process because they don't capture all the components in the application delivery chain. Learn how Catchpoint's industry-leading synthetic monitoring infrastructure provides easy and effective monitoring from the outside-in for a truly comprehensive Digital Experience Monitoring (DEM) solution.

Expired SSL certificates are one of the most overlooked causes of performance and reachability problems, as keeping track of all of them and their expiration dates is a long and challenging task. See how Catchpoint's Digitial Experience Montoring (DEM) platform can help you esnure that your SSL certificates remain valid by alerting you whenever their expiration date is approaching.

When websites and applications suffer connectivity, availability, and reachability issues, DNS is often the culprit. Learn how to troubleshoot a common DNS issue and isolate the root cause using Catchpoint's Digital Experience Monitoring (DEM) platform.

SLAs are all about tracking accountability, and monitoring for those agreements must be done from a reliable third-party source. Trusting your vendors to report on their own SLAs is like asking a fox to guard the henhouse. Learn how Catchpoint enables you to track and alert on specific SLA metrics by measuring from the end user's perspective, allowing you to hold your vendors accountable no matter where your end users are located.

Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could. Now, in this new Through the Crisis series, they’ll be sharing some of their stories from the IT frontline. The first contribution comes from Christophe Verducci, Head of Proximity Services at leading financial services provider AXA IM.