Operations | Monitoring | ITSM | DevOps | Cloud

How Xero Scaled Engineering Excellence with Cortex

Xero is a global technology company offering cloud-based accounting solutions designed specifically for small businesses. With engineering teams spread across Auckland, Wellington, Melbourne, and Toronto, managing clear ownership, consistency, and effective collaboration presented significant operational challenges.

Automation Solves a Reboot Nightmare for a Leading Technology Company

In the growing DEX industry, we advocate for a predictive approach to digital workplace management. Build processes and systems around the goal of a seamless employee experience, and you’ll deal with fewer IT challenges as a result. However, even the most well-designed system cannot avoid the inescapable impact of technologies greatest foe: human error – as one of our customers, a global technology leader, recently discovered.

How Global Tech Seamlessly Migrated 30,000 Endpoints to NinjaOne and Scaled for Future Growth

Staying ahead in IT management means embracing innovation. For Global Tech Solutions, a leading managed service provider (MSP), growth came with a challenge: their existing remote monitoring and management (RMM) tool slowed them down.

How Forbes delivers a premium digital experience with Datadog

Learn how Forbes, a global media powerhouse, successfully migrated to the cloud with Datadog. Discover how they enabled their teams across their entire tech stack to access IT data and make critical improvements. The team maintained a 99.5 percent uptime through proactive alerting and improved root cause analysis by 10 percent.

Booking.com's Journey to Enhanced Observability

Since its early startup beginnings in Amsterdam, Booking.com has redefined the travel industry, establishing itself as a premier platform for millions of travelers worldwide. With over 28 million accommodation listings and a staggering 1.5 million room nights booked every day, Booking.com operates on a scale that demands a robust and constantly monitored infrastructure.

How Xero Scaled Engineering Excellence with Cortex

Mark Dunlop, Head of Engineering Experience at Xero, shares how their team transitioned from managing service ownership in spreadsheets to building an internal portal—only to outgrow it. By adopting Cortex, Xero gained a centralized source of truth for ownership, compliance, and engineering standards across their globally distributed teams. With features like scorecards and workflows, Cortex is helping Xero drive engineering excellence, improve standardization, and elevate conversations beyond engineers to GMs and executive leaders. Watch to learn how Cortex is shaping the future of engineering at Xero!

How a Global Banking Leader Tackled Memory Overload with HEAL Software

In the financial sector, where system reliability directly impacts customer trust and revenue, even minor IT inefficiencies can spiral into costly crises. For one of the world’s largest banks—supporting 25 million customers, 2,000 branches, and 3,000 ATMs—a hidden challenge threatened its reputation: unpredictable memory consumption in critical applications.

Catching Up With Fender: How Frontend Observability Powers Better User Experiences

For years, Fender Musical Instruments has been synonymous with iconic guitars and amplifiers. But in recent years, the company has expanded its legacy into the digital realm, offering tools like Fender Play, an innovative learning platform for aspiring musicians. Behind this digital evolution lies a focus on delivering exceptional user experiences for its consumer-facing applications—a mission supported by Honeycomb for Frontend Observability.

Discover how a leading contract pharma manufacturer achieved $1 million in savings with ManageEngine OpManager in our latest blog

The role of IT infrastructure is crucial in sectors like pharmaceutical manufacturing. Discover how this contract pharma manufacturer leveraged OpManager to reduce troubleshooting costs and prevent costly batch failures.

Optimizing Contract Management at Icertis with Datadog

Icertis is a leading contract lifecycle management (CLM) platform that empowers organizations to manage their contracts effectively from initiation to renewal. By leveraging advanced AI and analytics, Icertis helps businesses ensure compliance, mitigate risks, and drive better decision-making. The integration of Datadog has tripled the speed of incident detection and resolution, achieving a 20-30% reduction in overall MTTR and saving approximately $500,000 USD through optimized infrastructure scaling at Icertis.