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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

GenAI in customer experience: Powering the future today

ChatGPT captured our collective imagination when it burst into the mainstream last year, setting off a hype cycle that hasn’t abated. The enterprise is where generative AI (GenAI) will become more than tech’s newest shiny object. GenAI is transforming the way we work, unlocking new efficiencies, driving productivity, and creating employee and customer experiences we never could have imagined. ServiceNow is at the forefront of this transformation.

Have Your Cake & Eat It, Too: Seamless Migration from VPN to SSE

Explore the value proposition that comes with making an easy migration from VPN to SSE with Ivanti. Preserve the value of existing deployments while gaining one-stop secure access for all types of applications, centralized management from a single console, robust security and real-time risk management, and more. Ivanti Solution Value proposition for easy migration from VPN to SSE Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

IT Spending: Trends & Forecasts for 2023

Perhaps the most defining trends of the 2020s so far have been abrupt change and mixed signals. IT spending is no different. A mere 3 years ago, COVID-19 swept the globe and thought leaders were calling for the start of a “new normal” and predicted that life on Earth would never be the same – and a major component of that change would be a move to remote-first and digital-everything.

Ecosystm DEX discussion panel

Equip yourself with insights that can be used to improve your teams’ digital experiences. Hear from the University of Southern Queensland, Ecosystm and Ivanti, on using technology as a productivity enabler and how to ensure it’s not only a seamless experience for users, but also secure and responsive. Watch this on-demand panel discussion to hear how to: Enable flexible and hybrid work effortlessly Consistently manage the security of all devices Measure and track digital employee experience How to get started with automation and DEX scoring.

ServiceNow is a Leader in Digital Process Automation Software

I’m excited to announce that ServiceNow has been named a Leader in the Forrester Wave™: Digital Process Automation Software, Q4 2023. We credit this acknowledgement to our performance and strategy in governance, end-to-end orchestration, and AI. Additionally, we believe this recognition is made possible by the unwavering support of our customers, their innovative use of the Now Platform, and their valuable feedback shared with analysts.

Modernizing ITSM with ITIL 4: CMDB & service configuration management

The shift of the Information Technology Infrastructure Library (ITIL) 4 from process to value helps IT service management (ITSM) service providers demonstrate business value and adapt to change so they can meet business needs and customer expectations and thrive in an ever-changing technology landscape. However, in the face of an increasingly complex digital business environment, managing the diverse components of IT service operations can be challenging.

Innovators Preview: What's New in Ivanti Neurons 2023.4

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Analytics Plus webinar: Catch critical signs of vulnerable security protocols

Security is all about addressing every potential vulnerability and creating formidable barriers to deter malicious actors from breaching your sensitive data. Given the multitude of vulnerabilities that need attention, security professionals often find themselves inundated with tasks. It's not just a matter of strengthening your infrastructure; it's about ensuring that every potential entry point is securely sealed to thwart malicious actors' attempts to compromise your infrastructure.

Analytics Plus webinar: How to make the help desk your first line of cyberdefense

When it comes to detecting a cyberattack, machine data such as logs, metrics, and telemetry is all-important. Sifting through mountains of machine data and recognizing threats is one way to secure your organization. But prevention is better than cure, and sticking to the basics and following best practices is the best way to keep threats at bay. Since the help desk holds a record of everything that happens in your IT, connecting help desk operations and events with common gateways helps prevent loopholes from being exploited.