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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

opslogix

SCOM meets ServiceNow with the Opslogix ServiceNow Incident Connector

Nov 8, 2023 By OpsLogix In OpsLogix
With the Opslogix ServiceNow Incident Connector for SCOM, you get a bi-directional data sync between SCOM Alerts and ServiceNow Incidents and Tickets Most organizations rely on a number of different tools to keep their operations running smoothly. Getting these tools to integrate seamlessly with each other is an essential factor in streamlining your operations, but sometimes, additional connectors might be needed in order to do so optimally.
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startingpoint

Automated Process Workflows: Why They Matter and Key Elements

Nov 7, 2023 By StartingPoint In StartingPoint

When it comes to creating automated process workflows, there is no shortage of tools on the market. StartingPoint is a great example of a workflow automation platform that makes it easy for even the most non-technical users to create automated process workflows in just a few simple clicks. ‍ The real magic happens when you define a sequence of tasks for the tool to follow, achieving a specific goal with machine-like efficiency and precision. ‍ ‍

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servicenow

Modernizing ITSM with ITIL 4: Change enablement

Nov 7, 2023 By Jason Perry In ServiceNow

The Information Technology Infrastructure Library (ITIL) is a customer-centric framework that promotes governance, collaboration, and continuous improvement. At a time when IT service management (ITSM) is changing with new technology, shifting regulatory requirements, and decentralized teams, this is vital. We explored how the ITIL 4 service value system helps ITSM service providers generate business value through the creation, delivery, and continuous improvement of services.

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solarwinds

The Present and Future of Data Management Roles

Nov 7, 2023 By Kevin Kline In SolarWinds
In January 2015, I wrote about the future of professional database administrators (DBAs) in a three-part series of articles for Database Trends & Applications magazine. Back then I predicted we would see strong growth in DBA salaries because of the acute and persistent shortage of talent, very little means of training new DBAs, and a median age of DBAs creeping closer to retirement age with each passing year.
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motadata

9 Tips for a Successful Transition to Cloud-Based ITSM

Nov 7, 2023 By Rosy Cordeiro In Motadata

Today, organizations of all sizes heavily depend on Information Technology Service Management (ITSM) solutions to elevate operational efficiency and customer satisfaction. The advent of cloud technology has presented a jaw-dropping opportunity for numerous businesses, given the benefits that cloud-based ITSM solutions provide.

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startingpoint

Customer Setup Workflow: Best Practices For Onboarding Customers

Nov 6, 2023 By StartingPoint In StartingPoint

Customer onboarding is a critical first step in cultivating long-term customer success. ‍ This process sets the foundation of your entire customer relationship, presenting an opportunity to impress, engage, and retain your clients. ‍ If executed correctly, a thoughtful onboarding process can significantly enhance customer satisfaction, encouraging them to remain with your business and become advocates of your products and services. ‍ ‍

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ivanti

MDM vs. MDM: What's the Difference Between Mobile Device Management and Modern Device Management?

Nov 6, 2023 By Charlie Rasch In Ivanti

When it comes to mobile device management versus modern device management, they may sound similar, but there’s a significant degree of difference between them. The explosive growth in these devices within enterprises makes it crucial for organizations to choose the right platform for overseeing them.

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Better Together: MDM & MTD

Nov 6, 2023 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Speed up Software Compliance Audits With InvGate Insight's New Module

Nov 6, 2023 By InvGate In InvGate
InvGate Insight has a brand new Software Compliance module to help you avoid legal or financial fines and costly downtime and, at the same time, improve their software resource allocation. With it, you can quickly see: In a nutshell, this module leverages data from the contracts logged on your instance and combines it with the reported software usage in your environment. As a result, you can run an internal software audit in seconds to understand if you're in compliance with license agreements or if something needs attention.
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motadata

AIOps in DevOps: Advantages, Obstacles, and Best Strategies

Nov 6, 2023 By Pratik Patel In Motadata

AIOps for DevOps. This is a phrase that you’ll hear a lot often in the coming years. Leveraging AIOps is becoming an emerging practice for DevOps. And why not? After all, AIOps offers so many benefits for DevOps, making it a must have for every business. But what exactly are these benefits? To know more, keep reading this blog where we will discuss everything about AIOps for DevOps including its.

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