Operations | Monitoring | ITSM | DevOps | Cloud

How Serenova Uses LM Service Insight to Become a More Dynamic Team

Serenova provides contact center solutions for the cloud. When they needed help scaling in a hybrid environment and fielding alerts quickly, LogicMonitor was the answer. The ability to communicate the status of your company down to the most finite detail has increased efficiency of their teams and helped free up more time for them to innovate.

How LogicMonitor Helps NetGain Simplify Monitoring and Consolidate Tools

NetGain serves more than 150 clients managing infrastructure and keeping customers' IT secure, available and performant. To perform to the best of their ability and consolidate tools, NetGain implemented LogicMonitor. Increased efficiency has allowed NetGain to onboard clients faster and guarantee better security and visibility.

How Accruent Uses LogicMonitor to Help Customers Manage Physical Resources

Accruent is a SaaS company that hosts applications to help their customers manage physical resources effectively. When they needed a unified monitoring solution that was easy to manage and easy to improve while giving best in class features out of the box, LogicMonitor displaced all the other tools they had been using. LogicMonitor has helped Accruent improve uptime and understand their applications in a much deeper way.

Sick of information silos? Here's how to break them down

Pop quiz! What do email threads, restricted documents, and water-cooler conversations have in common? They are the raw materials with which information silos are built. We think of silos as rock-solid structures that can (and sometimes do) survive a category five tornado. But in truth, the information silos we encounter at work aren’t as indestructible as they seem. With a few techniques for more open, effective communication and a little bit of moxie, you and your team can beat the system.

Streamlined Authentication, More Plugins, and Better Permission Structures with Grafana Enterprise

With the recent release of Grafana 6.3 substantial refactoring and improvements to plugins, external auth systems, and permissions have been introduced in Grafana Enterprise. Let’s take a look at some of the latest Enterprise features here.

Opsgenie's new app is live in the Zendesk Marketplace

Our new app makes it incredibly easy for Zendesk users to escalate customer-reported issues to the proper team, right from the Zendesk UI. Customer service agents can also check on the status of existing alerts without leaving their dashboard. The launch of this app is more critical than ever, as constantly changing customer expectations demand that IT and service companies are high performing and always on.

New Feature: Announcements for the Status Pages (Pro Plan)

A status page is a very easy-to-setup, nice and automated way to share the status of the websites/servers with visitors, users and teammates. And, the ability to share additional info with users like current issues or an upcoming maintenance can only make it better.

Prevent DNS (and other) spoofing with Calico

AquaSec’s Daniel Sagi recently authored a blog post about DNS spoofing in Kubernetes. TLDR is that if you use default networking in Kubernetes you might be vulnerable to ARP spoofing which can allow pods to spoof (impersonate) the IP addresses of other pods. Since so much traffic is dialed via domain names rather than IPs, spoofing DNS can allow you to redirect lots of traffic inside the cluster for nefarious purposes.

Make These Three Architectural Changes to Optimize Cloud Costs

Cloud costs can come with significant sticker shock, especially since many businesses do not have an easy way to track or predict actual cost before the bill arrives. However, there are several architectural changes that businesses can make that will help rein in cloud spend. In some cases, optimal engineering decisions should be made up-front, while in other cases certain areas should be monitored over time to identify opportunities to retool architecture and optimize cloud costs.