We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and change management processes.
AWS CloudWatch allows you to collect log files such as the Apache2 access or error logs from your AWS EC2 instances. This is especially useful if you have a scaling group of instances behind a load balancer. Rather than connecting to each instance and manually searching the logs with grep, CloudWatch centralises the logs into one log stream, allowing you to search all your log files from one place.
Launched at KubeCon North America last December, Loki is a Prometheus-inspired service that optimizes storage, search, and aggregation while making logs easy to explore natively in Grafana. Loki is designed to work easily both as microservices and as monoliths, and correlates logs and metrics to save users money. Less than a year later, Loki has almost 6,500 stars on GitHub and is now quickly approaching GA.
Service mesh provides a dedicated network for service-to-service communication in a transparent way. Istio aims to help developers and operators address service mesh features such as dynamic service discovery, mutual transport layer security (TLS), circuit breakers, rate limiting, and tracing. Jaeger with Istio augments monitoring and tracing of cloud-native apps on a distributed networking system.
Amazon recently announced EventBridge to much fanfare. Although, in truth, it’s a rebranding of the existing CloudWatch Events service, along with some new features. But rebranding might be exactly what this old dog needs!
