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SRE

The latest News and Information on Service Reliability Engineering and related technologies.

Round Robin Escalation: An Efficient Way to Distribute On-Call Responsibilities

Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.

The SRE's Quick Guide to Kubectl Logs

Logs are key to monitoring the performance of your applications. Kubernetes offers a command line tool for interacting with the control plane of a Kubernetes cluster called Kubectl. This tool allows debugging, monitoring, and, most importantly, logging capabilities. There are many great tools for SREs. However, Kubernetes supports Site Reliability Engineering principles through its capacity to standardize the definition, architecture, and orchestration of containerized applications.

SRE vs. DevOps: Differences and Similarities

Organizations scramble to adopt new frameworks and methodologies to make the software more scalable. Plus, they need to do it in a reliable way that doesn’t cause more problems. Enter Site Reliability Engineering (SRE), a set of practices introduced by a Google engineer. But how does it stack up to frameworks like DevOps? DevOps and SRE both enhance the software development and product release cycle.

Healthchecks + Squadcast Integration: Routing Alerts Made Easy

Healthchecks is a cron job monitoring service which listens to HTTP requests and email messages ("pings") from your cron jobs and scheduled tasks ("checks"). It lets you update your job to send an HTTP request to the ping URL every time the job runs. When your job does not ping Healthchecks.io on time, then you will receive an alert! If you use Healthchecks for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Healthchecks to the right users in Squadcast.

Introduction to Service Catalog | Service Ownership | Service Classification Squadcast

To make service management a breeze, we bring to you our improved Service Catalog. The Service Catalog is designed to improve Service Classification and bring more transparency to Service Ownership within your org. This video explains how a consolidated summary of all active services from a single dashboard can help you better track your service health.
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What are Runbooks? And why are they needed?

Imagine being an Ops engineer in a team just struck by tragedy. Alarms start ringing, and incident response is in full force. It may sound like the situation is in control. WRONG! There's panic everywhere. The on-call team is scrambling for the heavenly door to redemption. But, the only thing that doesn't stop - Stakeholder Inquiries. This situation is bad. But it could be worse. Now imagine being a less-experienced Ops engineer in a relatively small on-call team struck by tragedy. If you don't have sufficient guidance, let alone moral support- you're toast.

Performing Postmortems & Postmortem Templates at Squadcast | SRE Best practices | Squadcast

Postmortems are a way to summarize the resolution for an incident once it is resolved. It is also a way for you to create a knowledge-base of failures and fixes that can be shared across your team to help build a culture of shared learning and learning from failures.