Operations | Monitoring | ITSM | DevOps | Cloud

To become battle-tested, you need to go through battles, not just read books or mentor newcomers. Both are helpful but the stakes are low. On the other hand, high stake jobs, such as running a big project or managing a team, are hard to get when you lack experience. So how can we solve this dilemma? Enter incident response.

The 2024 SRE Report highlights a pivotal shift in how organizations approach the reliability and monitoring of their services, especially those that extend beyond their direct control. According to the report, 64% of organizations now recognize the importance of monitoring productivity or experience-disrupting endpoints, even beyond their physical control.

Software complexity makes it harder for teams to rapidly identify and resolve issues. IT service management has evolved from an afterthought to a central part of DevOps. Microservices architectures are prone to delay or missed identification of such concerns. Monitoring mechanisms need to keep up with these complex infrastructures. Maintaining reliability and performance while harnessing this complexity requires a considered, data-driven approach.

Chasing shiny new toys, as always ;)

Explore how AI-powered tools like Slack, Salesforce, Canva, and Rootly are revolutionizing the way we work.

Rootly On-Call streamlines incident management with automated scheduling, noise reduction, and centralized documentation. It mitigates on-call fatigue with features like flexible overrides, shift visibility, and shadow rotations, enhancing team well-being and preventing burnout.

Say hello to smarter incident management with smart summaries, mitigation message suggestions, and our new conversational assistant! 🚀✨

A short history of software monitoring, from the 00s. What has changed? Why are things so arcane?

It's completely normal to feel a little overwhelmed and stressed out at work these days. Technology has collaboration moving at the speed of light, and time away from screens is at an all-time low, blurring the lines between work and personal time. Plus, it's hard to ignore the multitude of tech outages that have been making headlines lately, leaving teams anxiously on edge. When you are a professional with on-call cycles, the potential of outages adds another level of complexity to the mix.