The latest News and Information on Service Reliability Engineering and related technologies.
Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front-of-house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response.
It has been lightly revised and reposted with his permission from the original article on Medium. Leading major incident responses can be extremely stressful. You have to quickly gather an ad-hoc team, figure out what went wrong, identify a fix and make sure this doesn't make things worse, all the while with senior leadership breathing down your neck. Are we having fun yet? Many people think having a dedicated incident commander role will solve the problem.
As we approach 2024, the DevOps and SRE landscapes continue to evolve, bringing forth a new generation of tools designed to enhance efficiency, scalability, and reliability in software development and operations. In this post, we'll dive into some of the most promising tools that are shaping the future of Continuous integration and deployment, monitoring and observability, infrastructure/application platforms, incident management & alerting, security, and diagramming.
