Operations | Monitoring | ITSM | DevOps | Cloud

July 2024

Reducing Coordination Costs in Incident Response

Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks.

Mitigate the Risk of Operational Failure with PagerDuty Advance, GenAI for Every Step of the Incident Lifecycle

As organizations increasingly rely on complex digital infrastructure, they must be ready to move rapidly when major incidents occur. The recent global outage has shown just how fragile IT systems can be. With mounting pressure to deliver seamless customer experiences, GenAI and automation present an opportunity to manage risk more effectively, by ensuring responders have the right information to restore services quickly.

PagerDuty Advance | Generative AI for PagerDuty Operations Cloud

Introducing PagerDuty Advance: GenAI for critical operations work. For every step of the incident lifecycle. For scaling your teams. For sustaining customer experiences. For moving business forward – faster. Work more efficiently. Protect more revenue. Build greater operational resilience. PagerDuty Advance helps operations teams manage business-impacting issues in seconds, not hours. From event to resolution, PagerDuty Copilot’s automations help you resolve issues faster, reduce risk, and control costs.

Drive Operational Excellence featuring PagerDuty Advance

Build operational excellence with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident related to a database upgrade. You’ll see how PagerDuty Advance capabilities work in concert with new functionality built for modernizing operations centers, standardizing automation at scale, and transforming incident management. The result? Improved innovation velocity, reduced operating costs, and better customer experiences.
Featured Post

Incidents are lessons, not failures

Delivering digital operations excellence - DevOps, incident management, and keeping organisations running - is a constant challenge. As customer digital expectations rise, so do the complexities of the tech stack and cloud services integrations. But to insist on 100% uptime and rush through incident management without taking learnings into account creates a poor culture that can damage the ability of the DevOps team. This is not how a business creates resilient infrastructure and high-performing teams.

Demo Roundups! Scale Support Teams with PagerDuty's CX Operations

PagerDuty’s Solutions Consulting Team Lead Michael Aravopoulos presents an exclusive live demo showcasing PagerDuty's Customer Service Operations capabilities. Identify and address issues before they affect your customers Automate incident discovery and response to deliver streamlined digital experiences Facilitate communication and coordination between customer service and technical team.

Learning from Major Incidents: The Opportunities We're Missing

While they are untimely, stressful and likely to highlight communication breakdowns within an organization; incidents can be a powerful tool for learning and growth in organizations. When an incident occurs with a large impact, which it feels like we read about this happening in the news on a weekly basis, oftentimes the focus is on two things: stabilizing the situation, and controlling the narrative. Organizations often miss the opportunity incidents present: learning.

Part I: #3 Virtual Meetup Rundeck by PagerDuty Asia Pacific OSS Community.

Part I:#3 Virtual Meetup Rundeck by PagerDuty Asia Pacific OSS Community. Customer Success Story: Samuel Kanagaraj (SRE Lead @ Telstra). Automate with Rundeck by PagerDuty! Explore the transformative power of automation through real-world success stories and expert insights. Hear firsthand from Samuel Kanagaraj, SRE Lead at Telstra, as he shares how automation has revolutionised their operations.

Part II: #3 Virtual Meetup Rundeck by PagerDuty Asia Pacific OSS Community.

Part II:#3 Virtual Meetup Rundeck by PagerDuty Asia Pacific OSS Community. Customer Success Story: Jared Vern & Christopher Gadd (Automation Engineers @ One New Zealand). Automate with Rundeck by PagerDuty! Explore the transformative power of automation through real-world success stories and expert insights. Jared Vern and Christopher Gadd, Automation Engineers at One NZ, discuss their experiences and the impact of automation on their workflows.