13 Questions for Evaluating Your Vendors

How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you’re setting yourself up for success with the right incident management solution?

The ideal incident management solution decreases downtime; gives teams critical insight into their operational health, efficiency, and response patterns; helps deliver a reliable product for your customers; and improves the bottom line for your stakeholders.

There are many tools and solutions to choose from, all of which have varying features—and it can all be overwhelming. Luckily, there are ways to determine if an incident management solution is truly reliable and to figure out if it’s right for you. Download this ebook and uncover the key questions to ask when evaluating a vendor.

In this guide, we’ll help you determine:

• Whether your provider’s service be up when you need them most
• How your provider guarantees delivery of incident notifications
• If your provider can scale with your organization
• Whether your provider’s product will always be secure