Operations | Monitoring | ITSM | DevOps | Cloud

September 2024

Demo Roundups! Automation Standardization (Runbook Automation)

Sep 30, 2024 By PagerDuty In PagerDuty
Solution consultants Asif Ahmad and Justyn Roberts show how PagerDuty's management and orchestration for the enterprise helps organizations connect and automate work across teams, systems, and environments. Level up your digital operations expertise with PagerDuty Demo Roundups — a series of live, interactive webinars where you can deepen your knowledge in the Operations Cloud and see how PagerDuty can work for you.
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Runbook Automation and Rundeck v5.6 Release Notes

Sep 25, 2024 By PagerDuty In PagerDuty
The Runbook Automation and Rundeck product team are back with release v5.6, featuring some security updates and fixes, plus lots of contributions from Rundeck’s amazing open source community. Plus, Forrest takes us through some of the projects that community members can contribute to themselves, including the documentation and plugins.
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Unlocking Automation: A New IDC Report on Automation Standardization

Sep 19, 2024 By Joseph Mandros In PagerDuty
Innovation in automation is transforming what’s possible in operational dynamics at an unprecedented pace. For modern enterprises, this shift is not just a technological evolution; it’s a strategic imperative. C-suite executives and boardrooms increasingly recognize the potential of technologies like GenAI as powerful tools for enhancing productivity, reducing risk, and optimizing costs.
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Revolutionizing Remote-Location Operations With PagerDuty Automation

Sep 17, 2024 By Joseph Mandros In PagerDuty
Consistency is key in today’s ultra-competitive retail environment. Whether a customer walks into a store in New York City, London, or Tokyo, or shops online, they expect the same seamless and personalized shopping experience, regardless of where they are. These consistent experiences are what creates customer loyalty and keep them coming back From an IT perspective, delivering these experiences across multiple distributed locations presents unique challenges.
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Demo Roundups! Digital Operations Resiliency

Sep 16, 2024 By PagerDuty In PagerDuty
Guest Chris Duke, DevSecOps Coach at BT, explores why PagerDuty is the perfect ally for turning his organization outage-ready and shares some of their Incident Management best practices in an "Ask me Anything" session with Solutions Consultant Tesh Ruparell. Solutions Consultant Nick Castle shows how PagerDuty's Enterprise Incident Management, combined with AIOps and Automation capabilities, ensures fast incident resolution by automatically dispatching the right teams for quick fixes at scale, creating a proactive approach that helps maintain SLAs, drive innovation, and protect revenue.
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Preparedness as a Competitive Advantage: Building Resilience Year Round

Sep 12, 2024 By Jason Flint In PagerDuty
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. Major disruptions can have significant downstream impacts that can lead to disappointed customers, lost revenue, deferred processes and even legal action if the downtime is considerable. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” They are part of the normal course of business.
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4 New Ways to Improve Incident Management with Event Orchestration

Sep 11, 2024 By Hannah Culver In PagerDuty
In an era where efficiency and smart technology integration are key, 71% of technical leaders report their companies are expanding their investments in artificial intelligence (AI) and machine learning (ML) this year. With the sheer volume of data coming into the enterprise and the need for timely response, monitoring every incoming alert around the clock is impractical, and human vigilance alone is too imprecise.
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Myth vs. Reality: Lessons in Reliability from the July 19 Outage

Sep 10, 2024 By Paula Thrasher In PagerDuty
It was 3AM at Newark Liberty International Airport. I was groggy, waiting in line to get my boarding pass, only to be met with a blue screen on the check-in kiosk. Needing some coffee, I learned the vendor was only accepting cash. There was clearly a big outage and I quickly checked our systems at PagerDuty. Major outages happen multiple times per year, so frequently that we have an internal dashboard (colloquially referred to as “the internets are broken”).
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