Terraform Time with Jon Bass from Sym
Jon Bass, CEO of Sym, joins PagerDuty Developer Advocate Scott McAllister on Terraform Time to talk about Sym’s use of Terraform and integration with PagerDuty.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
January 2023
What's New: January 2023
We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, the PagerDuty Mobile App, Integrations, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams. Get started now and learn about.
Create a Status Update Notification Template in less than 2 minutes
Now generally available! With organization-based templates, companies can now customize and standardize communications based on impact, service areas, and more. This functionality will be also available via API, so teams are able to customize and leverage status update notification templates to fit their needs in any tool or context.
Say Goodbye to the 'Executive Swoop and Poop' with Status Update Notification Templates
Incidents are unpredictable, but how you share updates with stakeholders doesn’t have to be. Status Update Notifications Templates help teams streamline communication with internal stakeholders during a major incident. We are excited to announce that this feature has added new capabilities.
PagerDuty and FiberPlane Integration Demo
Presenter: Aparna Valsala, Solutions Engineer at Fiberplane, Using the PagerDuty and Fiberplane integration, the responding engineer can immediately start the investigation using a predefined and configurable Fiberplane template visible to all while allowing multiple engineers to collaborate on the investigation with complete visibility and context.
Process Automation Release Notes v4.9.0
Forrest and Jake are back to talk about the 4.9.0 release of PagerDuty Process Automation and Rundeck Open Source. This release includes a new plugin suite configuration tool that will make plugins easier to configure and manage!
PagerDuty Status Pages Enable Real-Time, Proactive Customer Communication During Incidents
Integrated, Intuitive Feature Saves Time and Money, Aligning Technical and Customer-Facing Teams, Allowing Further Consolidation on to the PagerDuty Platform, and Building Customer Trust During Large-Scale Events.
Introducing PagerDuty Status Pages for Improved Customer Communication and Savings
In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting. One of the key findings from the 2022 State of Service Report from Salesforce is that great service is at the heart of customer retention: 48% of customers will switch brands for better customer service when something goes wrong, and they view open communication as a key factor in how a customer might gauge the quality of customer service.
What is Automated Diagnostics? How to reduce escalations and accelerate resolution with automation
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible.
PagerDuty and RedMonk Present: What is Automated Diagnostics? Part 1 - Use Case
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible. Part 1 of this 2-part video focuses on the concept and use case of automated diagnostics.
PagerDuty and RedMonk Present: What is Automated Diagnostics? Part 2 - Demo
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible. Part 2 of this 2-part video focuses on the concept and use case of automated diagnostics.