Operations | Monitoring | ITSM | DevOps | Cloud

Recorded during the PagerDuty User Group Toronto, May 2026 - part of Toronto Tech Week. About PagerDuty User Groups: Connect with PagerDuty users, share your experiences, and learn new ways to maximize the power of digital operations. It's a space where technical leaders and practitioners come together to collaborate, solve challenges, and get inspired by each other's successes.

We're going live to show what's new in the PagerDuty MCP Server and what you can build with it today. Timestamps Streamers: Ignacio Garces, Forward Deployed Engineer (ServiceNow SME), PagerDuty José Reyes, Engineering Manager, PagerDuty.

PagerDuty’s slack experience is evolving to help your teams organize better and resolve incidents faster. Use Triage Channels to collect telemetry and updates from your systems. Create dedicated Incident Channels for coordination and resolution. Give stakeholders the updates they need in Announcements Channels. Everyone in your organization can get the information they need easily.

For teams that live in Slack, incident management is getting a whole lot smoother. EA planned for May includes dedicated incident channels, one-click escalation, centralized configuration, onboarding tutorials, and new commands to page responders without leaving Slack.#IncidentResponse.

For teams that live in Slack, incident management is getting a whole lot smoother. EA planned for May includes dedicated incident channels, one-click escalation, centralized configuration, onboarding tutorials, and new commands to page responders without leaving Slack.#IncidentResponse.

PagerDuty’s monthly drops are here! May’s drop delivers innovation, helping teams work faster and smarter with four major updates: SRE Agent Enhancements: Triage just got turbocharged. New connectivity + new capabilities = faster resolution. Shift-Based Schedules (GA planned for May): Schedules are more flexible than ever. Quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.

Triage just got turbocharged with our latest PagerDuty SRE Agent enhancements!

With Shift-based Schedules (GA planned for May), scheduling with PagerDuty will be more flexible than ever! The new scheduling experience introduces quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.

Turn incidents into learnings and build resilient operations with real-time collaboration and actionable insights built directly into your PagerDuty workflow. Post-incident Reviews in the PagerDuty UI are now in Early Access. Coming soon: AI-generated drafts and intelligent follow-up suggestions.#IncidentResponse.

This April, PagerDuty's MCP server expands with powerful new capabilities across Analytics & Reporting and Business Services. Teams can now surface aggregate incident data, service metrics, and team metrics — giving operators instant access to the operational insights that matter most. On the Business Services side, the release adds business service dependencies, subscriber management, impacted services analysis, and priority mapping. Rounding out the release are two new MCP Apps (on our experimental branch): Service Dependency graph. and an On-call Compensation report.