Operations | Monitoring | ITSM | DevOps | Cloud

For teams that live in Slack, incident management is getting a whole lot smoother. EA planned for May includes dedicated incident channels, one-click escalation, centralized configuration, onboarding tutorials, and new commands to page responders without leaving Slack.#IncidentResponse.

For teams that live in Slack, incident management is getting a whole lot smoother. EA planned for May includes dedicated incident channels, one-click escalation, centralized configuration, onboarding tutorials, and new commands to page responders without leaving Slack.#IncidentResponse.

PagerDuty’s monthly drops are here! May’s drop delivers innovation, helping teams work faster and smarter with four major updates: SRE Agent Enhancements: Triage just got turbocharged. New connectivity + new capabilities = faster resolution. Shift-Based Schedules (GA planned for May): Schedules are more flexible than ever. Quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.

Triage just got turbocharged with our latest PagerDuty SRE Agent enhancements!

With Shift-based Schedules (GA planned for May), scheduling with PagerDuty will be more flexible than ever! The new scheduling experience introduces quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.

Turn incidents into learnings and build resilient operations with real-time collaboration and actionable insights built directly into your PagerDuty workflow. Post-incident Reviews in the PagerDuty UI are now in Early Access. Coming soon: AI-generated drafts and intelligent follow-up suggestions.#IncidentResponse.

This April, PagerDuty's MCP server expands with powerful new capabilities across Analytics & Reporting and Business Services. Teams can now surface aggregate incident data, service metrics, and team metrics — giving operators instant access to the operational insights that matter most. On the Business Services side, the release adds business service dependencies, subscriber management, impacted services analysis, and priority mapping. Rounding out the release are two new MCP Apps (on our experimental branch): Service Dependency graph. and an On-call Compensation report.

PagerDuty CEO and Chairperson Jennifer Tejada in conversation on April 8, 2026 at HumanX in San Francisco with Honeycomb CEO Christine Yen and journalist Jennifer Strong, show how observability and real-time response help builders spot issues sooner, fix them faster, and learn from every incident.

No fooling, join us for what's new in PagerDuty Runbook Automation and Rundeck v5.20.0.