Operations | Monitoring | ITSM | DevOps | Cloud

What does it really take to be "the calm in the storm" during a major incident? In this candid panel from PagerDuty on Tour, Chris Conklin (Technology Executive AIOPs, TD Bank) and Sam Brinley (CVP Enterprise Cloud Solution Architect & Engineer at New York Life) sit down with PagerDuty to talk through two decades of evolution in IT operations – from the "Wild West" of early network management to today's push into AI and agentic operations.

This week on the HowTo Happy Hour, we're looking at Custom Shifts, a feature of our new Shift-Based Schedules.

PagerDuty’s slack experience is evolving to help your teams organize better and resolve incidents faster. Use Triage Channels to collect telemetry and updates from your systems. Create dedicated Incident Channels for coordination and resolution. Give stakeholders the updates they need in Announcements Channels. Everyone in your organization can get the information they need easily.

Building AI agents is easy until they launch into production and start behaving unpredictably. In this presentation, João Freitas, Chief AI Officer at PagerDuty, dives into the messy reality of scaling non-deterministic systems and shares how PagerDuty manages multi-agent complexities. Speaker: João Freitas, Chief AI Officer, PagerDuty Recorded during GenAI Community x Google Developer Group Lisbon at PagerDuty Portugal offices, July 2026.

It's here! Version 6.0 of Runbook Automation is ready for you! Join us to hear more about the improvements in this new version and what they can mean for your team!

Autocreated for incidents matching your top two priority types, consolidating communication, actions, and audit trails in one place. Reduce noise in shared channels and accelerate your response.

A major platform modernization bringing Java 17, Spring Boot 3, native Prometheus monitoring, and meaningful performance and security improvements to your automation stack.#AIOps.

AI Orchestrations analyzes historical event and incident data, including past responder behavior, and surfaces actionable recommendations for event orchestration rules that reduce noise, improve triage, and lower MTTR — so teams can spend more time innovating and less time fighting fires.#AIOps.

PagerDuty's agent app shows live incident state, incident history and change correlations inside GitHub so you can get context right within your PR without interrupting your flow. Automatically correlate incident data with recent commits and deployments to identify root causes, then generate fix PRs with proper incident linking.#IncidentResponse.

PagerDuty’s monthly drops are here! July’s drop delivers AI Orchestrations (Generally Available), Runbook Automation/Rundeck 6.0 (GA forthcoming), Dedicated Incident Channels in Slack (GA), and PagerDuty agent app in GitHub Agent HQ (Early Access).