Operations | Monitoring | ITSM | DevOps | Cloud

May 2021

Be ready for anything in a world of digital everything

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter. With over 500 integrations and powerful automation capabilities, we make it easy to stay on top of urgent, mission-critical work and keep your digital services always on. For the developers and IT teams working in real-time operations, PagerDuty makes sure you can focus on what matters most. And stay ready for what’s next.

New Customer Service Ops Guide: Introducing Full-Case Ownership

In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult to stay on top of things when something goes wrong. Customer service teams are the gateway to the customer, and more often than not they are the first line of defense when something goes wrong. The role of customer service teams is critical to maintaining and exceeding customer expectations.

Domain-Agnostic AIOps is the Future and PagerDuty is Joining the Movement

At PagerDuty, we have been heavily focused on developing our Artificial Intelligence for IT Operations (AIOps) solution. This has involved a lot of investment in our platform and a continued commitment to ensuring it delivers value to our customers as quickly as possible. With that, we’re delighted that Gartner named PagerDuty as a Representative Domain-Agnostic AIOps Vendor in its 2021 Market Guide for AIOps Platforms.

How PagerDuty Leverages Customer Service Ops to Delight Customers

Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting in the same place I have worked from for the last year: in my dining room-turned-office, pads of sticky notes, and various charging cables keeping my cookbooks company on the shelf. Prior to March 2020, I commuted to an open office almost every weekday.

Work Modes for the Future: Ensuring Dutonians and Customers Thrive

At PagerDuty, we’ve been on a journey to reimagine work for many months now, culminating in the launch of OneDuty—our vision for the new world of work—last year. We have dedicated OneDuty workstreams helping shape this evolution to ensure we’re taking a holistic approach. This includes rethinking where we work.