With the rising complexity of our digital ecosystems, incidents are occurring at an unprecedented rate. To combat the additional strain, incident responders are looking to software to help them establish a scalable, repeatable incident response process that reduces toil and noise and gets the right people on the scene at the right time. The best incident response software addresses the entire lifecycle of an incident.

Welcome to our final post in our EI Architecture Series on Intelligent Alert Grouping. I hope you’ve enjoyed this series, and if you’d like to take a look at any of our prior posts, please use the ei-architecture-series tag. Let’s take a moment and recap everything we’ve learned.

The cloud is easy and powerful—until it’s not. Once companies have customers, commitments, and compliance concerns, they often have to create cloud operations teams to manage the cloud on behalf of their fellow employees. Often, organizations that migrate to the cloud find themselves hampered by inefficient cloud operations if they haven’t standardized their IT procedures for operability.

Let’s face it. Incidents can be expensive—really expensive. But the high cost of incidents within a production environment isn’t always due to a compromised service or negative customer experience.