Operations | Monitoring | ITSM | DevOps | Cloud

On Call

Incident.io

The complexity of phone networks

Jul 16, 2024 By Leo Sjöberg In Incident.io
Arguably the most important part of an on-call product is knowing that you will be notified when things break, wherever you are. When it comes to SMS and phone call notifications, we have to leave the familiar realm of the internet and JSON responses, and deal with systems that provide limited observability and insight into what’s gone wrong.
Read Post
Incident.io

Building a multi-platform on-call mobile app

Jul 15, 2024 By Rory Bain In Incident.io
A significant part of being on-call is the ability to respond to pages and handle escalations on the go. In the early stages of developing incident.io On-call, we considered whether a Minimum Viable Product (MVP) could rely solely on SMS and phone calls. However, we quickly realized that a fully featured mobile app was going to be essential to the on-call experience. This led us to the question: how should we build this mobile app?
Read Post
Incident.io

Behind the scenes: Launching On-call

Jul 9, 2024 By Henry Course In Incident.io
March 5th was a big day for incident.io as we released our on-call product to the world. Nine months of listening to our customers, coding, fixing, testing, and polishing came together for our biggest product launch to date. Releasing On-call was a huge milestone and represented the next step in our journey as a company.
Read Post
onpage

On-Call Life: Setting Expectations

Jul 3, 2024 By Ritika Bramhe In OnPage
Imagine this: You’ve just been offered a new job in tech. Maybe it’s your first job right out of college, and you’ve only heard of being on-call in passing conversations up until this point. Or, perhaps you’ve been in tech your whole life but never had to be on-call until today. Or, maybe you’re contemplating whether on-call is for you because your company is dangling some extra cash (because, who doesn’t like extra money!).
Read Post

Live Call Routing/ Dedicated Lines (Powered by OnPage)

Jun 28, 2024 By OnPage In OnPage
Are you tired of missing critical alerts and important calls during your on-call shifts? Are you looking for a way to facilitate communication between your customers and your on-call team by utilizing an IVR system that can elevate critical calls, and escalate it based on on-call schedules and routing rules? Discover how OnPage's innovative Live Call Routing technology can transform your on-call experience!
View Video
Sponsored Post
squadcast

All-in-One Incident Management: Why Squadcast Trumps Separate On-Call and Alerting Tools

Jun 27, 2024 By Chitra Bisht In Squadcast
The pressure is on. Incidents happen, and resolving them quickly and efficiently is crucial for meeting your SLAs. But relying on a patchwork of tools for alerting, collaboration, and post-incident analysis can create confusion, delays, and frustration. They can work or may have been working perfect in your company but here are a few factors to consider: The list of questions can go on differing from organization to organization. These are just a few factors that can help you evaluate whether your current tools are truly effective for Incident Response, or if it's time to switch to a unified solution like Squadcast.
Read Post

Better multi-timezone support for On-call overrides

Jun 26, 2024 By Spike In Spike
Today, we are bringing enhancements to on-call overrides. For many remote teams using Spike, we are addressing the need to manage overrides across multiple time zones. This new design makes it easy to see override times in the local time of the person taking over. It adds clarity and helps you be mindful about on-call times. We also focus on clearly showing who is taking over on-call duties, enhancing overall management and coordination.
View Video

Patient to On-Call Staff Communication - Live Call Routing/ Dedicated Lines (Powered by OnPage)

Jun 20, 2024 By OnPage In OnPage
Effective communication between patients and doctors after discharge is key to reducing rehospitalization rates and ensuring the best health outcomes. In this video, we explore how OnPage's Dedicated Line technology, powered by advanced automation, revolutionizes this process.
View Video
grafana

A guide to Grafana OnCall SMS and call routing

Jun 10, 2024 By Michael Derynck In Grafana
Many organizations use incident response setups that enable them to page on-call personnel via calling or sending a message to a phone number. In this guide, you will learn how to configure such a system by using Grafana OnCall. For practical purposes, we’ll pair it with Twilio, though the same basic workflow should be applicable to other platforms. We will start with a basic setup that uses a phone number in Twilio to both call and send SMS messages to a webhook integration in Grafana OnCall.
Read Post
site24x7

On-call scheduling to streamline incident response systems in high-velocity teams

Jun 4, 2024 By Ramkumar Ramaswamy In Site24x7
Murphy's Law says that "Anything that can go wrong will go wrong," drawing attention to the inevitabilities of life laced with irony. In IT monitoring, we can tweak it and say, "The most important monitoring alert will always trigger when you're on vacation with spotty internet." Given life's uncertainties, how can IT engineers stay prepared at all times? Especially when we know that all it takes is just one person staying alert and available when things go wrong in IT to tide over outages.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.