In xMatters, groups are used to organize people based on certain attributes. For example, you can create a group for a resolver team, for everyone based in a specific office location, or containing only people with a shared skill.

In this video, we’re going to walk you through how to create an on-call group with 24/7 coverage, with escalations and rotations that ensure the right people are always contacted at the right time. On-call groups are the perfect group type if you have teams where people need to be notified based on shift schedules, escalation timelines, or rotations, and they can be as simple or as complex as you need them to be.

To help guide you through creating your first on-call group, here’s our expert xPert, Jane.

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