The single pane of glass is perhaps the most enduring and elusive goal of enterprise IT operations teams. When we polled our customers a couple of years ago, out of 184 respondents, 99% of them rated it as important to their business – with 64% indicating “extremely important”. The shared dream is to have: But unfortunately, the single pane of glass has become a bit of myth.

In the ever-evolving world of IT, keeping an eye on application, service and system performance and addressing issues in real-time is crucial both to an organization’s customer experience, as well as its overall success. Two terms and approaches that have gained significant attention in recent years are AIOps and observability. While they both relate to improving IT monitoring and management, they serve distinct roles in enhancing operational efficiency.

Observability has brought a new approach to IT infrastructure management, easing the workload on IT admins across the world and bringing more accuracy and efficiency. One of the clear beneficiaries of this evolution in IT infrastructure management is incident response. Incident response is the systematic process of identifying, analyzing, and mitigating security threats, breaches, or operational issues to minimize their impact on the continuity of business operations.

Developers and SREs choose to host their applications on Google Cloud Platform (GCP) for its reliability, speed, and ease of use. On Google Cloud, development teams are finding additional value in migrating to Kubernetes on GKE, leveraging the latest serverless options like Cloud Run, and improving traditional, tiered applications with managed services. Elastic Observability offers 16 out-of-the-box integrations for Google Cloud services with more on the way.

A lot of reasoning in content is predicated on the audience being in a modern, psychologically safe, agile sort of environment. It’s aspirational, so folks who aren’t in those environments may feel like the path there includes doing “the new thing” or using “the new tool.” If you write software and your employer hasn’t caught up to all the newest, best ways to work, I hope this pragmatic post helps you sleep better at night.

In the world of modern Kubernetes, things have come a long way from the days of a single cluster handling one app. Now, it's common to see setups that span multiple clusters across different clouds. Initially, managing those clusters was a complicated operation with many moving parts. Using tools such as SUSE Rancher, RedHat OpenShift or AWS EKS, made managing multiple clusters somewhat easier.