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We are all moving towards a digital workplace - or a hybrid work scenario. Whatever be the case, you can expect end-users to call and complain about a poor WiFi experience. That's because network monitoring needs to be done from their standpoint, not from the enterprise end. And without the correct WiFi observability data, it's challenging to narrow down the root cause of the problem affecting remote employees. And those problems - poor WiFi performance leading to poor digital experience - can be pervasive and persistent.
The vast majority of corporate IT departments have a network monitoring solution. Typically that solution is built on standalone software platforms. If that’s you, this post is for you. You’re probably hearing a lot about “observability” these days. Generally, that’s the ability to answer any question and explore unknown or unexpected problems to deliver great digital experiences to your users.
