Operations | Monitoring | ITSM | DevOps | Cloud

2023 has marked an extraordinary year of transformation and growth for NinjaOne, a journey made possible by the unwavering support and collaboration of our esteemed customers and partners. Throughout the year, we’ve soared to new levels of innovation and service, relentlessly pursuing a vision to craft a more intuitive and user-focused IT management experience.

As technology continues to revolutionize every aspect of modern business, organizations face a multitude of challenges in staying ahead of the curve to achieve their strategic goals. To pinpoint the key IT challenges for 2024, NinjaOne joined forces with Omdia, a leading analyst firm, conducting a comprehensive survey of IT decision-makers.

NinjaOne, in partnership with Omdia, recently hosted a webinar focused on the future of information technology, leveraging insights from their latest joint report. Key speakers included Adam Holtby, Principal Analyst at Omdia; Peter Bretton, Senior Director of Customer & Product Marketing at NinjaOne; and Nesta Hayward, Director of Technology, CISSP and CISM certified, at National Fire & Safety.

In my first blog post of 2023, I wrote about how difficult it seems to be for the average person to set and stick to their New Year’s Resolutions. Stats show that by mid-February, most people’s resolutions have been abandoned and have become a distant memory.

Our reliance on technology has made system security essential. Today’s cyber threats are more advanced than ever, surpassing traditional defenses like firewalls and antivirus software. In 2023, over 90% of successful cyberattacks involved the exploitation of unpatched software vulnerabilities.

MSPs (Managed Service Providers) have a lot of responsibility on their shoulders. They need to look after the IT infrastructures or networks of their customers to ensure that they’re always up and running. But, what happens when the MSP network itself isn’t performing like it should? Like a business organization, an MSP also faces repercussions due to network downtime. Even a minute of downtime can prevent an MSP from offering the necessary services to its clients.

The cornerstone of every successful relationship—business or otherwise—is a clear, mutual set of expectations. In IT, this plays out in the form of service level agreements (SLAs). But really, SLAs are only the first step in the journey to a happy customer relationship. The real key to maintaining happy customers over the long term is SLA management. Knowing how important SLAs are raises several questions: How do you create one, what should it contain, and how do you manage them?

As larger MSPs have been able to push their services upstream to bigger companies, and with the rise of things like co-managed IT services opening this option up to smaller MSPs as well, many are finding that this calls for them to adopt more mature IT service management (ITSM) practices. So how does ITSM differ from the professional services automation (PSA) platforms commonly used by MSPs?

Cloud backup solutions are characterized by diverse offerings, each with its own set of features, security measures, and pricing schemes. Our analysis will dissect the various components that constitute the cost of utilizing these services, ranging from storage and bandwidth fees to data transfer and retrieval expenses.