Operations | Monitoring | ITSM | DevOps | Cloud

In this video, learn the difference between SLA, SLO, and SLI and why understanding each one is essential for delivering reliable IT services. Discover how these three service level metrics work together and why tracking the right one helps improve service reliability, customer satisfaction, and operational performance. Whether you're an IT operations professional, SRE, DevOps engineer, or service manager, this video explains SLA, SLO, and SLI in simple terms so you can build measurable goals and realistic service commitments.

Participants are welcomed to a session titled "Observability Simplified," focusing on user experience, application performance, and network behavior. This second part of a three-part series highlights how the Splunk Observability Cloud and Cisco ThousandEyes can create a unified view of applications, infrastructure, and network performance. Key discussions include addressing siloed troubleshooting, enhancing visibility, and a live demo showcasing how to identify network issues affecting application performance. Attendees are encouraged to participate in the Q&A and are reminded that the session will be recorded for future reference.

Watch the full episode: MCP vs CLI: Does it even make a difference? Live Laugh Logs ep. 3.

In this video, learn what NetFlow is and why it's one of the most effective technologies for understanding network traffic. Discover how NetFlow goes beyond basic bandwidth monitoring by showing who is using your network, what applications are consuming bandwidth, and how traffic patterns change over time. Whether you're a network administrator, IT operations engineer, or infrastructure manager, this video explains NetFlow in simple terms and shows how it helps identify bandwidth hogs, troubleshoot slow networks, and make smarter capacity planning decisions.

Incident investigations take so long not because the fix is hard, but because finding the right fix is. Most engineers spend 20 to 60 minutes just understanding what’s wrong before they can act, not fixing anything, just trying to see the full picture. The framework that changes this has four steps: Orient, Isolate, Hypothesize, and Verify, and the order matters more than the tools.