Datadog on Informed Product Development
Datadog is an observability and security platform. That means that our users may be in a high stress situation: debugging an issue in production, managing an incident or responding to a security threat. Having a good UX is particularly critical in those cases. User interviews are very helpful, but after a product has been released in production we are able to gather a lot more data to understand how customers interact with it and make decisions about how it can be improved.