Operations | Monitoring | ITSM | DevOps | Cloud

S2E3: How to build life cycles and workflows with a visual builder in ServiceDeskPlus Cloud

Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.

What is Kafka?

Apache Kafka is a popular open source platform for streaming, storing, and processing high volumes of data. In this video, we break down how Kafka works and how it’s able to provide you with a reliable, scalable, and highly performant service for managing events. We also touch on some key resources for effectively monitoring your Kafka deployments via Datadog.

The Power of IT Automation Empowers You | Puppet Enterprise

With Puppet, the power of IT automation empowers you. Learn more at puppet.com. Too many companies use patchwork solutions for configuration management and IT automation, leading to unmanageable complexity and huge security risks. IT operators are on-call day and night to address security breaches, and toil for weeks manually provisioning servers. But no one would expect you to wash 10,000 dishes by hand – so why are IT operators expected to configure 10,000 servers manually?

Elastic Observability: What is it, and How Do You Get Started?

Elastic provides a rich set of Observability features beyond logging, such as metrics, tracing, OTel support, and rich ML/AIOps features. Getting started is easy as deploying a singular agent to collect and ingest metrics, logs, and traces from multiple sources such as K8S, AWS, and Applications. Watch this video to see how simple it is.

S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.