S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.

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Useful resources

👉 MTBF vs MTTF vs MTTR - https://mnge.it/aFy
👉 What is the role of an incident commander? - https://mnge.it/BbX
👉 5 ways to resolve IT incidents swiftly in a hybrid work model - https://mnge.it/Tha
👉 Incident vs problem vs change vs asset - https://mnge.it/ZTX
👉 What is incident response? - https://mnge.it/8L9
👉 What is service request management? - https://mnge.it/ctM
👉 Problem management best practices - https://mnge.it/L78
👉 Reactive problem management vs proactive problem management - https://mnge.it/MFN
👉 What is Change Advisory Board (CAB)? - https://mnge.it/bLi
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb
👉 What is CMDB? - https://mnge.it/z7k

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