The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

Anirban Chatterjee, senior product marketing manager at Zenoss, shares his top three takeaways from Nutanix .NEXT Conference 2019, live from the show floor in Anaheim, California.

Discover Jira Cloud, how you use it and get around in it.

Get the real story on AIOps implementations from IT professionals that have actually done it. Read the OpsRamp State of AIOps report and benchmark your AIOps tool evaluation criteria and implementation practices with fresh insights from your peers.

Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.

From an enterprise IT perspective, AI continues to prove its worth, as it makes an IT admin's life easier by automating help desk operations and providing real-time insights about potential security incidents, offering conversational assistance for efficient management of help desk requests, and providing preemptive solutions to customers’ problems using predictive analysis.

Whether you’re curious if flow monitoring might be helpful, or you’ve been coalescing IPFIX streams of network-activity goodness for years, IT’s reliable, old hand has learned a few new tricks. In this episode, Head Geeks™ Patrick Hubbard and Leon Adato are joined by Principal Product Manager for NetFlow Traffic Analyzer, Joe Reves, to revisit the basics and rediscover why network engineers use flow monitoring in the first place.

An introduction to Cookdown ServiceNow Connector along with a demo of the Alert Sync product - integrate SCOM alerts into ServiceNow and automatically raise Incidents based off of Incident Creation Rules

Anis Choudhury, Regional Manager, Motadata shares his thoughts on the importance of effectively monitoring bank's & financial services' IT infrastructure at Elets #BFSI Gamechanger Summit. He highlighted how Motadata's unified product suite enables organizations to monitor all the components with real-time data for IT security, increased operational efficiency and improved key decision making through #logmanagement & #networkmonitoring.