Operations | Monitoring | ITSM | DevOps | Cloud

Genesys is one of the world’s leading Contact Centre platforms, offering their customers the ability to deliver superior experiences. Genesys offers a range of solutions which cover SaaS, multi-cloud, and on-premises options to cater for all of their customer requirements. Splunk is traditionally known for helping customers with challenges around IT monitoring and security requirements regardless of whether they are running an on-premises datacenter or have a cloud first approach.

The ending year has been a tremendous burden for all of us. Managing to navigate through these times is not easy. The more we are happy to see so many of our customers and partners doing so well in coping with the new situation. Resilience is the keyword for 2020.

Website, web application, and API performance is everything. Many factors contribute to performance, such as network latency, use of performance-enhancing practices (use compression), minimizing server requests, and the strength of responding servers and their supporting infrastructure. If server performance is slipping due to load or age, you can find the signs in your reports.

Many of our customers rely on the Amazon Web Services (AWS) Well-Architected Framework as a guide to build safe, secure, and performant applications in the cloud. AWS offers the Well-Architected Review (WAR) Tool as a centralized way to track and trend adherence to Well-Architected best practices. It allows users to define workloads and answer a set of questions regarding operational excellence, security, reliability, performance efficiency, and cost optimization.

Sematext Logs is a Log Management-as-a-service. Think of it as your own central location for logs in the cloud. If you prefer or need to keep logs in your own environment instead of shipping it to the cloud Sematext Enterprise, designed to run on your own infrastructure, makes that possible. You can collect logs from any part of your software stack or infrastructure, IoT devices, network hardware, and much more.

Are you wondering what it takes to become an SRE from a SysAdmin background? Our latest blog, covers the growth areas and technical skills needed to successfully transition to an SRE role. The last decade has seen widespread adoption of SRE practices based on the best practices laid out by Google. Many SysAdmins have observed this trend and are now evaluating becoming SREs. Which gives rise to the question how much of a skills overlap is there between an SRE and a SysAdmin?

2020 is nearly over, and we’d like to take a couple of minutes to reflect on our year as well as provide a sneak peek into what you can expect from us in 2021. Although it has been a year full of distractions, the CFEngine team has continued to make significant strides when it comes to product improvements and new features that help our users.

In this article, we will explain how to monitor an Oracle Database with Prometheus using an exporter to generate metrics. Also, we will review the main metrics that you should monitor on resource usage and performance, and what to alert on to detect issues and incidents in your Oracle Database.

Our Open Access feature enables easy, and unlimited sharing of dashboards across your organization – with any audience at all. A highly popular feature, these shared dashboards help you bring better visibility and collaboration – conveying the shared “truth”! With our latest release SquaredUp 5.0, we have made Open Access dashboards fully interactive, like the rest of our dashboards, so you can see that next level of detail you’ve been wanting.

In collaboration with the AWS team, we have just launched another AWS integration, the AWS IoT SiteWise plugin for Grafana. AWS IoT SiteWise is a managed service that helps users collect, store, organize, and monitor data from industrial equipment, across facilities, at scale.