Operations | Monitoring | ITSM | DevOps | Cloud

Latest News

How Samsung does lean ITIL with Jira Service Desk

The IT team at Samsung’s Austin R&D Center had the talent to be successful. Yet, there were bottlenecks getting in the way of their efficiency and productivity. Poor communication, lack of visibility, bad process, and unorganized tools were hampering their ability to support the rest of the organization and realize their full potential. Sound familiar?

We read 100 data breach notifications to make this guide (which we hope you'll never need)

Nothing fills out the “worst-case scenario” column quite like a data breach. For the countless teams out there who work hard to protect their customers’ data, the idea of compromising that trust is a nightmare. Data breaches are on a lot of minds lately with the 2017 Equifax data breach, which exposed personal data from 143 million American consumers. The company, security industry, and regulators have a huge task of working out the details on how something like this happens.

Announcing a no-strings-attached trial plan

Why pay for a service if you have no idea if it’s even good? We get that. We feel the same. Heck, I wouldn’t pay for something without trying it. When we cancelled our free tier a few weeks ago, we heard 2 dominant pieces of feedback: the need for a smaller plan and the need to test the service, before committing. The first we addressed with the Light plan, starting at 4.99€/month. The second we fix today.

Auditing DNS Server Changes on Windows 2012 R2 and later with EventSentry

Auditing changes on Microsoft Windows DNS server is a common requirement and question, but it’s not immediately obvious which versions of Windows support DNS Auditing, how it’s enabled, and where the audit data (and what data) is available. Fortunately Microsoft has greatly simplified DNS Server auditing with the release of Windows Server 2012 R2.

Introducing a new, cheaper, entry plan

When we announced we were cancelling our free tier few a few weeks ago, we got a lot of replies. Both publicly and privately, and we’d like to thank you all for the kind & valuable feedback we’ve been given! One overwhelming theme was the request for a smaller DNS Spy plan, to monitor less sites, that doesn’t start at 9.99€/month.