Every IT Ops team uses key performance indicators (KPIs) to track metrics that keep them accountable, improving, and contributing to long-term success. But it’s easy for teams to lose sight of what KPIs to use, how many they should use, and how to derive meaning from them. To shed light on what constitutes a meaningful KPI, Sterling Nostedt, BigPanda’s Value and Adoption advisor, hosted a community conversation which spanned across multiple industries.
Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers. In our most recent session, the discussion was geared specifically towards AIOps—its hype and its reality. Here are some quick value takeaways from the conversation.
For many, the world of Java is shrouded in mystery and endeavor. One such endeavor is garbage collection. There is many a viewpoint on garbage collection – whether it is good or bad, when is it needed, how often should it run, how to tune garbage collection operation, how to know when it is not operating as expected, and so on. In this educational post, we will try to clear the air on Java garbage collection and make it easy for developers and administrators to deal with it.
A thread, in the context of Java, is the path followed when executing a program. All Java programs have at least one thread, known as the main thread, which is created by the Java Virtual Machine (JVM) at the program’s start, when the main() method is invoked with the main thread. In Java, creating a thread is accomplished by implementing an interface and extending a class. Every Java thread is created and controlled by the java.lang.Thread class.
We’ve been pretty lucky at incident.io to be able to avoid dealing with more complex authentication issues for quite a while, because we piggy-back on Slack to know who you are and which organisation you work in. Whole companies have been built around doing authentication and user profiles really well, so it was pretty neat to be able to avoid doing most of that work for so long!
From a customer’s standpoint, it is always agonizing to wait for the resolution of a complaint about the product or service we have bought from a company. None of us would want to hear, “We have escalated your concern to our seniors; your patience is highly appreciated.” Let us switch to the other side of the table. Most organizations rely on a tiered approach to resolve an issue from a support perspective.
